Customer Service Medical Collections Specialist
Customer Service Medical Collections Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
NORCAL Ambulance is looking to add energetic passionate and team orientated staff to our Accounts Receivable team. We are willing to train the right candidates and experience is not necessary.
- excellent oral and written communication skills
- customer service experience to resolve billing problems
- be hardworking punctual accurate and detail oriented.
NORCAL is looking for candidates whose responsibilities include but not limited to: responsible for
collection efforts payment posting medical coding corrections billing corrections and appeals claim
submissions medical insurance communications PT billing collections and other duties in our accounts
receivable department.
- Work directly with insurance companies and patients to get claims processed and paid
- Customer service answering phones calls to collect payment and answer question regarding claims
- Initiate collection followup of all unpaid or denied claims with the appropriate payor
- Respond to written or electronic payor communications with appropriate action in a timely manor
- Contact insurance companies regarding discrepancies in payments
- Maintain multiple workflows to process claims as efficiently as possible
- Reviewing and appealing denied and unpaid claims
- Assist patients in appealing denied claims
- Prepare and submit claims as needed and rectify claims in a timely fashion if necessary
- Prepare materials to be sent to insurance companies as directed
- Keep accurate and detailed notes on all activity
- Understanding of payer guidelines for Medicare MediCal (and its affiliates) Commercial Insurance Workers Compensation and various other insurance carriers
- Maintain strictest confidentiality; adhering to all HIPAA guidelines/regulations
- Collect delinquent accounts by establishing payment arrangements with patients and also followup with patients when payment lapses occur
- Sort correspondences and other letters and routes to the most appropriate recipients as applicable
- Works various assigned tasks in billing system
- Assist with assigned projects that pertain to the revenue cycle under the direction of the management team
- Excellent customer service skills
- Medicare MediCal commercial insurance knowledge preferred
- Proficient with Microsoft suite
- Excellent attention to detail and the ability to troubleshoot/problem solve
- Critical thinking on every aspect of claim submission
- Ability to work both independently and in a team
- Position is located onsite in Livermore not a remote position
Required Experience:
Unclear Seniority
Employment Type
Full-Time
