Case Manager
Case Manager
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-04-2025
Job Description
Position Summary
The Case Manager is an integral member of the Student Support and Case Management team and the overall student success efforts of the Dean of Students office. The Case Manager will serve as an initial point of intake triage and response for nonclinical student referrals leveraging partnerships and assigning cases to team members both internal to DOS and campus partners when appropriate. The position provides highly individualized holistic care and support for UNC students and facilitates knowledge of and access to campus and community resources as well as wraparound followup. This highly collaborative position will communicate (verbally and in writing) with varied audiences and be assigned departments organizations or constituencies to serve as the primary initial liaison to triage student concerns as well as implement outreach programs and services that align with the efforts of the Student Support and Case Management team. Additionally the position contributes to the design collection and interpretation of data collected throughout the lifecycle of a students engagement with the office leveraging the data to inform operational recommendations as well as solutions/strategies that support student learning success and retention. The successful candidate may represent DOS during highinterest events and outreach efforts and serve on university Student Affairs and/or department committees. With relevant experience interest and agreement consideration may be given for the Case Manager to assist or serve oncall and/or respond to critical incidents after hours and during university closures. For the purposes of Title IX and Clery the Case Manager is a Responsible Employee and a Campus Security Authority. This position may be eligible for hybrid or remote work.
Required Qualifications Competencies And Experience
Experience effectively assisting and/or supporting a large and diverse case load of individuals who are involved in or impacted by personal crisis mental health concerns trauma and or other disruptive/disturbing life events (e.g. 11 meetings making referrals service coordination) with great care and sensitivity. Experience effectively prioritizing and navigating complex emergent situations and easily adapt to changing priorities based on emergent student needs. Proven ability to work collaboratively and effectively as a member of a team. Experience managing confidential and sensitive information and situations with diplomacy and demonstration of excellent critical thinking and sound judgement. Excellent communicator (written and verbal) with experience delivering information to diverse constituencies in individual as well as small and large group settings using multiple formats (e.g. inperson telephone virtual/video) Experience with the application of federal state and local laws policies and/or regulations. Candidates must have a willingness to work some evenings and weekends.
Preferred Qualifications Competencies And Experience
Masters degree or postbachelors graduate/professional degree in higher education student affairs counseling social work psychology or other relevant field of study with relevant experience. Two to three years relevant fulltime professional postgraduate/professional degree experience in higher education or related comparable field. (Two years in an applicable graduate assistant role may equal one professional year) Direct experience in nonclinical case management in a higher education setting. Demonstrated knowledge of college student development theory and / or best practices related to addressing and supporting students on concern. Demonstrated understanding of the environment and culture of a highly selective competitive research University with the ability to work collaboratively with on and offcampus partners including faculty. Demonstrated experience building and sustaining relationships with a diverse population of students faculty staff parents / families and community partners to address a wide array of situations and needs. Experience with the application of federal state and local laws policies and/or regulations specifically FERPA Title IX HIPPA Clery VAWA and others that are similar and apply to higher education. Knowledge and experience using the Advocate by Simplicity case management software. Experience developing and implementing operational and servicebased evaluations and using data to inform practice and/or policy.
The Case Manager is an integral member of the Student Support and Case Management team and the overall student success efforts of the Dean of Students office. The Case Manager will serve as an initial point of intake triage and response for nonclinical student referrals leveraging partnerships and assigning cases to team members both internal to DOS and campus partners when appropriate. The position provides highly individualized holistic care and support for UNC students and facilitates knowledge of and access to campus and community resources as well as wraparound followup. This highly collaborative position will communicate (verbally and in writing) with varied audiences and be assigned departments organizations or constituencies to serve as the primary initial liaison to triage student concerns as well as implement outreach programs and services that align with the efforts of the Student Support and Case Management team. Additionally the position contributes to the design collection and interpretation of data collected throughout the lifecycle of a students engagement with the office leveraging the data to inform operational recommendations as well as solutions/strategies that support student learning success and retention. The successful candidate may represent DOS during highinterest events and outreach efforts and serve on university Student Affairs and/or department committees. With relevant experience interest and agreement consideration may be given for the Case Manager to assist or serve oncall and/or respond to critical incidents after hours and during university closures. For the purposes of Title IX and Clery the Case Manager is a Responsible Employee and a Campus Security Authority. This position may be eligible for hybrid or remote work.
Required Qualifications Competencies And Experience
Experience effectively assisting and/or supporting a large and diverse case load of individuals who are involved in or impacted by personal crisis mental health concerns trauma and or other disruptive/disturbing life events (e.g. 11 meetings making referrals service coordination) with great care and sensitivity. Experience effectively prioritizing and navigating complex emergent situations and easily adapt to changing priorities based on emergent student needs. Proven ability to work collaboratively and effectively as a member of a team. Experience managing confidential and sensitive information and situations with diplomacy and demonstration of excellent critical thinking and sound judgement. Excellent communicator (written and verbal) with experience delivering information to diverse constituencies in individual as well as small and large group settings using multiple formats (e.g. inperson telephone virtual/video) Experience with the application of federal state and local laws policies and/or regulations. Candidates must have a willingness to work some evenings and weekends.
Preferred Qualifications Competencies And Experience
Masters degree or postbachelors graduate/professional degree in higher education student affairs counseling social work psychology or other relevant field of study with relevant experience. Two to three years relevant fulltime professional postgraduate/professional degree experience in higher education or related comparable field. (Two years in an applicable graduate assistant role may equal one professional year) Direct experience in nonclinical case management in a higher education setting. Demonstrated knowledge of college student development theory and / or best practices related to addressing and supporting students on concern. Demonstrated understanding of the environment and culture of a highly selective competitive research University with the ability to work collaboratively with on and offcampus partners including faculty. Demonstrated experience building and sustaining relationships with a diverse population of students faculty staff parents / families and community partners to address a wide array of situations and needs. Experience with the application of federal state and local laws policies and/or regulations specifically FERPA Title IX HIPPA Clery VAWA and others that are similar and apply to higher education. Knowledge and experience using the Advocate by Simplicity case management software. Experience developing and implementing operational and servicebased evaluations and using data to inform practice and/or policy.
Required Experience:
Staff IC
Employment Type
Full Time
Key Skills
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