Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense factory automation air and water quality environmental monitoring electronics design and development oceanographic research deepwater oil and gas exploration and production medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Job Summary:
Interacts with largest customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure timely of customer contracts. This position has authority to substantially affect the relationship between the company and a customer. Assigned work can be presale with a strong focus on postsale information management and all other duties as assigned.
Duties and Responsibilities:
Maintain uptodate files in the CRM system and perform account management tasks including adds deletes and changes
Maintain accurate data files and prepare quality reports for management
Generate or assist in developing profitable quotations in support of the business strategy
Process sales orders in a courteous efficient and timely manner
Organize workflow to meet customer deadlines
Conduct post sale follow up in coordination with outside sales team
Manage telephone calls professionally efficiently and with good communication skills
Attend to customer questions complaints and concerns immediately and facilitate satisfactory resolution with internal Teledyne functions
Understand and appropriately use the company pricing system and adhere to policies and guidelines
Conduct ongoing customer needs analysis and help perform research of customer requirements
Participate in management meetings and take part in sales improvement initiatives and other assigned action items
Conduct regular customer review calls and follow up as necessary
Assist in customer escalation process when warranted
Perform reporting functions on an ongoing and timely basis including tracking quotation activity and bookings
Assist in the completion of various salesrelated projects and activities including proposal development and marketing campaigns
Education and Experience:
High School Diploma or equivalent plus required
Minimum two years of customer service experience in manufacturing environment
Associates Degree or Bachelors in Marketing or Business Administration (preferred)
Familiarity with and working knowledge of Microsoft Office applications (Word Excel PowerPoint)
Positive attitude exemplary attendance and reliable team member
Job Knowledge Skills and Abilities:
Understand and appropriately use the company pricing system and adhere to policies and guidelines
Use information collected from customer or partners to better educate the sales team about changes in market needs
Conduct ongoing customer needs analysis and help perform research of customer requirements
Participate in management meetings and take part in sales improvement initiatives and other assigned action items
Conduct regular customer review calls and follow up as necessary
Assist in customer escalation process when warranted
Perform reporting functions on an ongoing and timely basis including tracking quotation activity and bookings
Assist in the completion of various salesrelated projects and activities including proposal development and marketing campaigns
Training Requirements:
ERP Overview
Teledyne Shared Values (Ethics/Harassment/Email)
Hazardous Communications
Quality Systems/Health Safety Environment (HSE)
Physical Demands:
This position requires sitting and using phones and personal computers with significant amounts of data entry.
Work Environment:
This position will work in office environment.
May occasionally visit various parts of the manufacturing environment.
Personal Protective Equipment:
Safety glasses and shoes while in the manufacturing area.
Required to perform other duties as requested directed or assigned.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws regulations rules and regulatory orders. Our reputation for honesty integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other characteristic or nonmerit based factor made unlawful by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
