Customer Success Associate
Customer Success Associate
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$ 55000 - 75000
1 Vacancy
Job Description
Globality was founded with a simple but ambitious goal: to use AI to transform enterprise spending into a smarter fairer processcreating more efficient inclusive markets worldwide. Nearly a decade later our AIdriven solution is reshaping how enterprises spend turning procurement into a guided insightled process thats easier for everyone open to anyone and better for business.
At the forefront of enterprise AI Globality optimizes spending drives efficiency and guarantees bottomline impact. Our culture is built on Trust Collaboration and Innovation fostering an environment where every individual feels valued and included. Bring your expertise passion and perspectivetogether were shaping the future of enterprise spending.
This is a hybrid position that requires at least 3 days a week in our Palo Alto HQ.
What You Will Be Doing:
- Support clients through early stages of the sales cycle through to enterprisewide adoption including providing client trainings close cooperation throughout adoption proactive identification and mitigation of possible challenges to adoption issue escalations etc.
- Identify and support providers in their journey onto the Globality platform from introductory conversations and account setup to contract closure and onboarding
- Identify key customer stakeholders and develop strategies to build trusted advisor relationships
- Understand client requirements in context of product functionality and appropriately liaise with product and engineering teams to implement those
- Prepare regular reports on account status
- Acquire information and data that is publicly available in order to increase the size of the supplier network
- Collaborate with sales and marketing teams to identify and grow opportunities within assigned clients
- 12 years of experience in consulting account management or client facing roles
- Undergraduate degree required (ideally in engineering economics supply chain management Procurement business administration or similar)
- Ability to communicate present to and influence key stakeholders at all levels of the organization
- Advanced problemsolving skills and verbal and written communication skills
- Proven experience with juggling multiple tasks at a time while maintaining strong attention to detail
- Ability to capture customers needs in a pragmatic way which can be matched with appropriate products and services
- Fluent to advanced in Microsoft products including but not limited to PowerPoint Excel Word etc.
- Experience with business intelligence (BI) tools preferred
- Startup mindset: Gogetter able to thrive in ambiguity and rapid change in plans and responsibilities
- Proficiency in multiple languages is advantageous and highly valued
- Procurement and/or technology AI experience preferred
Required Experience:
IC
Employment Type
Full Time
