ICT Support Manager
ICT Support Manager
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Job Description
- You must clearly demonstrate on your application form under each question how and to what extent you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria where relevant.
- You must demonstrate how you meet the criteria by the closing date for applications unless the criteria state otherwise.
- The stage in the process when the criteria will be measured is outlined in the table below.
- Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below using the information provided by you on your application form.
- Please note that the Selection Panel reserves the right toshortlist only those applicants that it believes most strongly meet thecriteria for the role.
- In the event of an excessive number of applications the Selection Panel also reserves the right to apply any desirable criteria asoutlined in Section 3 at shortlisting in which case these will be applied in the order listed. It is important therefore that you also clearly demonstrate on your application form how you meet any desirable criteria.
The following areessentialcriteria which will initially be measured at the shortlisting stage and whichmay also be further explored during the interview/selection stage. You should therefore make it clear on your application form how and to what extent you meet these criteria. Failure to do so may result in you not being shortlisted.
- Hold GCSE grade A* to C in English and Maths
- Hold relevant qualifications to be able to deliver ICT Support Manager support in a post primary secondary school in Northern Ireland (these may include A Level/BTEC or a degree in IT or associated subjects.
- Three years experienceworkinginan administrative and/or IT role.
- Experience of managing software systems and appbased interfaces to support the operational management of the school system or similar systems.
- Experience of managing an IT network to support operational requirements of a school or similar organisation.
- Experience of managing hardware and providing technical support to ensure the effective delivery of IT services.
Shortlisting by Application Form
Demonstrableevidence of proficiency in the use of computer packages to include use of Microsoft Word Excel PowerPoint and Outlook
Shortlisting by Application Form
The following areadditionalessentialcriteria which will be measured during the interview/selection stage.
Evidence of knowledge of the requirements of a Data Support Manager.
Proven effective planning and organisational skills to deliver IT provision and support.
Evidence of working with stakeholders across a school or similar organisation to support the training and development of staff.
Evidence of sound interpersonal and communication skills.
Evidence of how your experience and approach to work reflect the schools values/ethos. You will find information about the schools values/ethos on our school website
Some or all of the desirable criteria may be applied by the Selection Panel in order to determine a manageable pool of candidates. Desirable criteria will be applied in the order listed. You should make it clear on your application form how and to what extent you meet the desirable criteria as failure to do so may result in you not being shortlisted.
Evidence of experience of working or supporting IT in a school or college setting in Northern Ireland.
Shortlisting by Application Form
DISCLOSURE OF CRIMINAL BACKGROUND
The Safeguarding Vulnerable Groups (Northern Ireland) Order 2007 defines working directly with children or young people or in specified places as regulated activity.
Further information can be accessed atNI Director theDepartment of Justice.
Post: ICT Support Manager
Grade: Senior Executive Officer NJC SCP 2326
Base: Banbridge High School
Operational Unit: ICT Department
Responsible: Principal
Line Management: VicePrincipal
Responsible for: ICT Support
Job Purpose
The postholder is an ICT specialist with the responsibility for the provision of an efficient and effective ICT support infrastructure within Banbridge High School. He/she will ensure continuity and availability of ICT services throughout the school. The postholder will assist the VicePrincipal and Head of IT in the development and implementation of ICT systems to support all subject departments within the school.
Key Result areas
Administer and provide support in the management of the units and its processes in relation to
1 Technical support
The postholder will be required to manage on a daytoday basis the provision of direct ICT support to all school computer users. He /she will:
Liaise with users in the establishment and implementation of changing requirements and to ensure the ongoing accuracy effectiveness and availability of ICT systems according to their needs.
- Implement and manage the daytoday Technical Support Desk within school monitoring fault levels coordinating problem solving and management issues allocation escalation and reporting to ensure a high level of support is provided to all computer users.
- Provide management reports on the level and quality of ICT support according to the particular type of user or group within the school.
- Develop manage and coordinate a school wide intranet and provide technical support for the school website.
- Develop and implement procedures and processes by which the school delivers the ICT support service throughout the ICT department to all computer users in the school; provide advice to others in the ICT department in the specialist area of technical/networks/applications.
- Assist in the planning coordination and delivery of training to members of the administration department and to all computer users in the school.
2 Systems Management and Support
- Carry out detailed examinations of existing computer systems.
- Assist with the prioritisation of work requests.
- Assist in monitoring and analyzing the performance of ICT systems (technical/network/software) by carrying out detailed examinations of existing systems to assess the systems effective functionality.
- Administer the main ICT infrastructure system to ensure effective performance and delivery of key systems direct to users.
- Advise on ICT maintenance requirements.
- Maintain the accuracy integrity availability and security of the schools information and ICT resources.
- Specify plan and implement new upgrades to the schools ICT systems including hardware and software aspects and where appropriate undertake the installation and establish and maintain links between all school computer users.
- Specify and coordinate the installation of new and replacement cabling infrastructures within the school.
- Assist in the development and testing of contingency plans to ensure continuity and availability of ICT services within the school.
3 Introduction of new systems/project management
The postholder will be required to liaise with users and serve on teams to introduce effective new systems.
Assist in the development and implementation of new ICT systems.
- Assist in the supporting planning and managing the coordination of the technical aspects associated with the implementation of new ICT systems.
- Manage the new project or stage within the project including the planning identification of activities and resources controlling reporting procurement implementation where it is appropriate to do so.
- Apply the appropriate analytical methodology.
- Analyse design and develop ICT systems as and when required.
- Analyse ICT solutions and where necessary carry out required modifications or enhancements.
- Develop detailed operating procedures and systems documentation.
- Serve on teams within the school or in the EA participating in projects required by the Principal.
4 Contract Management
Assess value for money in terms in hardware/software/systems and provide advice to the Principal on ICT expenditure.
- Liaise with external suppliers in respect of work undertaken through maintenance contracts.
- Assist in the monitoring an evaluation of work of external service providers.
- Assist in the coordination problem solving and change management issues associated with technical and communication issues.
- Assist in developing and managing the processes used by the school in the payment for various technical and communications services.
- Assist in the preparation of material used in school discussions/negotiations with suppliers/contractors and to participate in those discussions.
5 Standards Quality and Security
Assist in the formulation and implementation of technical and communications standards appropriate to the needs of the school;
- Assist in the development and implementation of security systems (e.g. firewalls antivirus software email scanning profiling etc) and ensure that they are being effective;
- Oversee and make recommendations about the security and health and safety issues in relation to ICT equipment within the school;
- Assist in monitoring the services provided by external suppliers and communicate through the appropriate communication channels any breach of agreed performance and security standards;
- Carry out a detailed risk assessment of all computer systems in the school;
- Develop an ongoing testing of the schools ICT Contingency Plan
6 User Support
Provide ICT technical support guidance and advice to users. - Provide training to users in the use of the schools system.
- Provide user system documentation.
- Assist with the development of all ICT related policies in the school e.g. Acceptable Internet Use.
- Liaise with the EA C2k CCEA software/hardware suppliers on behalf of the school.
- Attend school meetings as required by the Principal e.g. SMT ICT core team; represent the school as appropriate at external meetings conferences etc as directed by the Principal.
7 Supervision
Supervise the daytoday work allocation of subordinate staff and set targets; be responsible for planning and coordinating the quantity and quality of work; identify training needs of subordinate staff and provide same. - Initiate any disciplinary action to subordinate staff as required.
8 Professional Development
He/she will
Attend seminars conferences exhibitions and training courses as directed. - Read and evaluate3computer literature journals websites and manuals.
- Liaise with EA C2k and external computer companies.
Evaluated: 16/02/2006
File Ref: 006/06
Required Experience:
Manager
Employment Type
Full Time
