Federal Work-Study Student Technology Assistant I Student Position Only
Federal Work-Study Student Technology Assistant I Student Position Only
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Primary Purpose
Student Technology Assistants are available as a resource to students for all COCC technology questions including COCC accounts computer usage and other technology services.
Essential Duties And Responsibilities
Provide Tier 1 Student Tech Support for . Respond promptly to Student Tech Support inquiries across multiple contact channels: InPerson Phone Email Chat and Service Desk tickets. Troubleshoot computer hardware and software issues research answers and guide corrective steps. Describe and document interactions and troubleshooting steps in SysAid Service Desk tickets. Follow established Student Tech Support procedures and Computer Lab protocols. Maintain security and educational atmosphere of computer lab. Provide excellent customer service to all students faculty staff and guests. Communicate effectively both orally and in writing. Stay current on jobrelated assignments and training. Perform other duties as assigned by supervisor.
Minimum Requirements
Awarded and accepted Federal WorkStudy for 202425 Meeting Satisfactory Academic Progress for financial aid. High school diploma or GED . Basic knowledge of computers Internet COCC email and MS Office.
Preferred Qualifications
Successfully completed or enrolled in CIS 120: Computer Concepts.
Student Technology Assistants are available as a resource to students for all COCC technology questions including COCC accounts computer usage and other technology services.
Essential Duties And Responsibilities
Provide Tier 1 Student Tech Support for . Respond promptly to Student Tech Support inquiries across multiple contact channels: InPerson Phone Email Chat and Service Desk tickets. Troubleshoot computer hardware and software issues research answers and guide corrective steps. Describe and document interactions and troubleshooting steps in SysAid Service Desk tickets. Follow established Student Tech Support procedures and Computer Lab protocols. Maintain security and educational atmosphere of computer lab. Provide excellent customer service to all students faculty staff and guests. Communicate effectively both orally and in writing. Stay current on jobrelated assignments and training. Perform other duties as assigned by supervisor.
Minimum Requirements
Awarded and accepted Federal WorkStudy for 202425 Meeting Satisfactory Academic Progress for financial aid. High school diploma or GED . Basic knowledge of computers Internet COCC email and MS Office.
Preferred Qualifications
Successfully completed or enrolled in CIS 120: Computer Concepts.
Employment Type
Student
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