SMO-Senior Associate Solution Engineer- BMC Helix
SMO-Senior Associate Solution Engineer- BMC Helix
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Technology StrategyManagement Level
Senior AssociateJob Description & Summary
At PwC our people in infrastructure focus on designing and implementing robust secure IT systems that support business operations. They enable the smooth functioning of networks servers and data centres to optimise performance and minimise downtime.In infrastructure engineering at PwC you will focus on designing and implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture server management and cloud computing experience.
Job Requirements and Preferences:
Basic Qualifications:
Minimum Degree Required:
Bachelor Degree
Required Fields of Study:
Computer and Information Science Management Information Systems
Minimum Years of Experience: 5 Years
Certification(s) Preferred:
ITIL 4
BMC Certified Associate Helix ITSM additional Service management related certifications
Preferred Knowledge/Skills:
Demonstrates intimatelevel abilities and/or a proven record of success managing efforts with identifying and addressing client needs including:
Experience implementing BMC Helix ITSM and related service management ITAM ITOM modules across different client environments;
Experience implementing industry leading discovery technologies (SCCM ServiceNow Splunk Dynatrace etc. including configuring integrations between these tools and the BMC Helix product suite;
Experience deploying and integrating BMC Helix Discovery or related discovery technologies including configuring integrations with downstream IT monitoring and observability tools
Experience implementing business and technical architectures related to ITSM Transformations;
Experience developing technical implementation documentation and tool deployment configuration guides;
Experience developing custombuilt ITSM request forms and process workflows within the BMC Helix ITSM tool;
Experience configuring the ecosystem of tools integral to ITSM Transformations;
Configure and implement solutions within BMC Helix products to satisfy IT process and control requirements in a proven and efficient way;
Experiencing configuring tools to allow for capturing full IT asset footprints within AMDB and CMDB including configuring integrations between BMC Helix tooling and common asset configuration tools (SCCM JAMF etc.
Demonstrates intimatelevel abilities and/or a proven record of success in the following areas:
Identifying and developing opportunities to assist clients with necessary technical solutions;
Bringing together the right technical perspectives while integrating feedback from clients and team members;
Communicating complex information simply;
Approaching new projects with an open mind;
Believing empathy for coworkers and customers is key to your success;
Valuing learning from mistakes and ask for help when needed;
Persevering through challenges; and
Believing in the value created by diverse teams and can adapt to a variety of working styles.
Demonstrates intimatelevel abilities and/or a proven record of success in the following areas:
IT Service Management ITIL 4;
IT Asset Management;
BMC Helix ITSM;
ServiceNow/BMC Helix/Jira Service Management (implementations transformations etc.;
Cloud Platforms (Amazon Web Services (AWS) Azure GCP);
Cloud and Asset Discovery including tagging integration and federated configuration;
Cloud Application Performance Monitoring (APM);
Cloud AI Ops / AI Monitoring;
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Architectural Engineering Cloud Virtualization Communication Continuous Deployment Continuous Integration/Continuous Delivery (CI/CD) Creativity Data Infrastructure DevOps Practices Embracing Change Emotional Regulation Empathy Hardware Troubleshooting Inclusion Infrastructure Architecture Infrastructure Management Infrastructure Monitoring Infrastructure Optimization Infrastructure Services Infrastructure Support Intellectual Curiosity IT Infrastructure 18 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
YesJob Posting End Date
April 21 2025Required Experience:
Senior IC
Employment Type
Full-Time
