International BPO executive
International BPO executive
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Job Description
We are hiring for the position of Customer Care Specialist / Customer Care Executive for our company Webvio Technologies Pvt Ltd at Rajarhat Kolkata.
Working days: 24 days working daysin a month 6 week offs2 paid leaves 1 birthday Leave 15 compensatory off for a year.
Shifts: US night shift Fixed shift with Roster off
Incentive : UP to 4 lacs in a month Average incentive 30 k to 50k in a month apart from salary
Salary : 18k28k No deduction on salary)
Training : 30 days Fully paid training will be provided
- Candidates belongs to Travel Background there is no bar for Salary
- This is a US Inbound Ticketing ProcessCandidate have to take 15 to 30 inbound calls in a day only and book flight tickets and train tickets for US customers as per their requirements and resolve their quires .
- Need Candidates with Good communication skills and minimum 2 years of experience in International BPO
Responsibilities:
1.Manage incoming phone calls
2.Identify and assess customers needs to achieve satisfaction
3.Provide accurate valid and complete information by using the right methods/tools
4.Handle customer queries provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Requirements:
1. Proven customer care experience In any International BPO or Experience as a Travel Sales Representative
2. Strong phone contact handling skills and active listening
3. Customer orientation and ability to adapt/respond to different types of characters.
4. Excellent communication and interpersonal skills
Perks
- 2 paid leaves every month
- Rotational week offs
- leaves on birthday
- Double payment if working birthday
- 15 comp offs
- Paid training for 30 days
Application
Eligible candidate can send their updated CV on Email or contact on
Required Experience:
Junior IC
Employment Type
Full-Time
