Membership Director
Membership Director
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
USD 55000 - 62500
1 Vacancy
Job Description
The Penobscot Bay YMCAis searching for our next Membership Directora dynamic leader who will be the heart of our member experience. This is not your typical desk job! Youll be out front greeting members planning exciting events and making sure everyone who walks through our doors feels welcomed valued and connected.
What Youll Do:
- Create an environment where members feel like part of the family.
- Plan fun events like Family Fun Fridays the Monster Mash and open house celebrations.
- Spread the word about our programs through marketing and social media to help more people join the YMCA community.
- Lead an amazing team ensuring topnotch service at our membership desks.
- Use data and insights to keep things running smoothly and help our membership grow.
This is the perfect role for someone who loves working with people has experience in customer service marketing and/or event planning and is always ready with a smile. If you enjoy bringing people together and making a difference in your community we want to meet you!
Why Join Us
- Competitive Benefits PTO paid holidays health dental vision insurance life & disability coverage
- Retirement Program 10 match from the YMCA after two years
- Family Membership Perks Enjoy a free annual YMCA membership $960 value!
- A Role That Makes a Difference The PenBay Y is a community cornerstone where all people can connect grow and thrive and you are a vital part of that mission and vision.
- You get to be at the center of all the action! Whether its organizing a big event chatting with members about their fitness goals or coming up with creative ways to engage the community no two days are the same.
The Membership Director at Penobscot Bay YMCA is responsible for driving membership growth engagement and retention while ensuring highquality customer service community outreach and program promotion. This role oversees event management membership operations front desk staff and procedures to foster a causecentered culture that is welcoming genuine hopeful nurturing and determined.
Membership Growth & Engagement
- Achieve membership growth goals and encourage member engagement through exceptional service and completion of strategic initiatives.
- Plan implement and evaluate programs for membership recruitment onboarding and appreciation.
- Collect and analyze membership data and provide monthly reports to leadership to identify acquisition retention and improvement opportunities.
- Work with program staff to enhance member experience ensuring programs and services meet community needs.
Front Desk Operations
- Ensure highquality customer service experience for all community members connecting with the Y fostering loyalty and belonging for all we serve
- Manage and improve member and program registration processes in collaboration with department leads ensuring clear communication with all staff.
- Develop and oversee front desk policies procedures and CRM systems (Daxko Constant Contact).
- Manage membership accounts receivable and financial transactions in Daxko.
Marketing & Communications
- Coordinate membership marketing efforts through multiple communications channels in collaboration with the Advancement team.
- Design and distribute membership and facility updates inhouse and digitally using Canva or similar design programs.
- Support program directors in maximizing enrollments and member engagement.
Event & Community Engagement
- Plan and execute membership events (Family Fun Fridays Monster Mash etc) social responsibility drives/efforts and provide support to major YMCA events and fundraisers (Turkey Trot 5K Boogie for the Babes etc).
- Represent the YMCA at community functions fairs and special events.
- Refer potential donors to the CEO and Director of Advancement.
Leadership & Administration
- Recruit schedule manage and mentor membership staff 510 direct reports) and volunteers.
- Provide coverage of front desk shifts at both locations as needed.
- Manage department budgeting and daily operational tasks including postal and banking tasks.
- Complete other tasks and assignments to ensure the success of the department and the Y.
QUALIFICATIONS:
- Bachelors degree in applicable field preferred or an equivalent combination of education and experience.
- Exemplary customer service and written communication skills a must.
- Previous supervisory experience in a customer service role preferred.
- Excellent personal computer skills and expertise with standard software (Google Suite MS Office Suite).
- Design and digital marketing experience (Canva social media) strongly preferred or demonstrated ability to learn complex new skills.
- Strong time management skills with the ability to plan coordinate and manage multiple projects and events with competing deadlines.
- Selfdirected mentality to work independently and learn quickly.
- Sound judgment and problemsolving skills to handle safety concerns and unexpected incidents;
- Selfawareness active listening and other skills necessary for effective teamwork.
- Ability to relate effectively to diverse groups of people from all social and economic segments
of the community. - YMCA Team Leader certification preferred (will train the right candidate).
WORK ENVIRONMENT & PHYSICAL DEMANDS:
- The employee is regularly required to use a computer for extended periods and be able to communicate using a computer phone and smart mobile device;
- The employee is frequently required to sit and reach and must be able to move around the work environment;
- The employee must regularly lift and/or move up to 20 pounds.
- Specific vision abilities required by this job include close vision distance vision and the ability to adjust visual focus;
- The noise level in the work environment is usually moderate.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At the Penobscot Bay YMCA we strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment selection and/or assessment processes. Should you require an accommodation please contact Human Resources by email at and we will work with you to meet your accessibility needs.
Required Experience:
Director
Employment Type
Full-Time
