Customer Success Agent

#LIOnsite

Please apply with CV in English only

Who We Are

Founded in 2005 2K Games is a global video game company publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2Ks portfolio of worldclass games across multiple platforms include Visual Concepts Firaxis Hangar 13 CatDaddy Cloud Chamber and HB Studios. Our portfolio of titles is expanding due to our global strategic plan building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in todays most popular gaming genres including sports shooters action roleplaying strategy casual and family entertainment.

Our team of engineers marketers artists writers data scientists producers thinkers and doers are the professional publishing stewards of our growing library of criticallyacclaimed franchises such as NBA 2K Battleborn BioShock Borderlands The Darkness Mafia Sid Meiers Civilization WWE 2K and XCOM.

At 2K we pride ourselves on creating an inclusive work environment which means encouraging our teams to Come as You Are and do your best work! We are dedicated to diversity and inclusion and want our community of candidates to reflect this commitment. We encourage all qualified applicants to explore our global positions. 2K is headquartered in Novato California and is a wholly owned label of TakeTwo Interactive Software Inc. (NASDAQ: TTWO).

What We Need:
Our company is seeking a Customer Service Associate to play a meaningful role in the success of our Customer Service Operations. This position is responsible for handling 2K Games highest level of service issues to ensure our customers concerns are resolved in an effective and timely manner. You provide knowledge and expertise to Tier 1 and Tier 2 Customer Service Representatives while optimally resolving any servicerelated issues. Reports to the Customer Service Supervisor and/or Customer Service Manager.

What Youll Do:

• Deliver timely accurate and patiently follow up to customer questions and issues
• Build deep knowledge of 2K products
• Have indepth knowledge of troubleshooting on PC as well as PlayStation and Microsoft consoles
• Lead CS incidents and work to successfully resolve them
• Interact effectively with customers and internal developers
• Bring up issues as needed
• Assist in generating training materials and customerfacing documentation
• Become the subject matter authority for Customer Service processes and procedures
• Work closely with other internal customer service associates
• Work on other CS assignments as the need arises

Knowledge and Skills:

• Technically proficient with PCs and various gaming consoles
• Digital literacy specifically MS Office Suite and G Suite
• Basic understanding of source control
• Ability to quickly learn customer service based tools and techniques

What Will Make You A Great Fit:

• High school graduate or equivalent
• 1 years of Customer Service experience
• Proficient in Windows and MS Office
• Strong verbal and written communication skills
• Ability to proficiently read write and speak English and either: German French or Spanish
• Proven understanding of current video game platforms and related hardware
• Excellent attention to detail
• Ability to establish and maintain effective working relationships with 2K teams and our customers

Preferred Qualifications:

• Previous customer support experience in an online environment
• Familiarity with Zendesk helpdesk software or issue/bug tracking tools

As an equal opportunity employer we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform their essential job functions and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing only use 2K accounts.