Ocean Import Customer Service Agent

Scope of Position: Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Ocean Import Department.

Position Schedule:  Monday- Friday 07:30 am- 4:30 pm

Major Duties and Responsibilities:

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Import Files
• Ensure documents are sent timely to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing and accounting compliance.
• Exceptional customer service interactions with our customers in arranging their international shipments meeting customer service standards.
• Contribute to maintaining good relationships with suppliers (Shipping lines trucking companies and others involved).
• Meet compliance at all times of regulations internal and external in accordance with government regulations.
• Understand department process flow and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in customer SOP.
• Meet KPI standards in accordance with the Companys procedures  
• Overseas communications timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Meets company standards of 52 hours training per year per employee.
• Attend mandatory training classes when required.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Adhere to the companys 10 cultural attributes:  Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.

Qualifications :

Minimum Qualifications:  

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English both written and verbal
• Must have the ability to work overtime in support of the departments needs
• Must be able to commute to the city of Hawthorne CA
• Comfortable with numbers and basic mathematical skills
• Comfortable working in a professional business environment.

Desired Qualifications: 

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word Excel and familiarity with PowerPoint)
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills
• Analytical with a strong attention to detail
• Effective interpersonal skills including proven ability to listen comprehend effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written verbal and interpersonal communication skills
• Has a demonstrated strong work ethic and reliability

Additional Information :

Reporting Structure

• Ocean Import Lead Agent Supervisor and Manager

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan:  Medical Prescription Drug Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Hourly/Salary rate range: $19-$28/hour

Remote Work :

No

Employment Type :

Full-time