Student Support Coordinator - HybridSan Diego Campus
Student Support Coordinator - HybridSan Diego Campus
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1 Vacancy
Job Description
Our colleague experience is an area of obsessive focus. At DeVry University we care about you. Because only through you can we deliver our unique Care Formula to our learners and partners.
Overview:
The Student Support Coordinator (SSC) reports directly to Student Central leadership. They will perform routine and recurring student faculty colleague and operational services required in the operations of a DeVry University location.
Responsibilities:
- Conducts outreach to current & prospective students for various types of campaigns including course registration or to collect missing documents for financial aid processing appointments confirmations and other requests for information as needed.
- Maintains a basic understanding of all academic & Title IV programs policies and procedures including institutional policies and federal and state regulations.
- Responds to student questions and/or requests; transcript requests; website information; if able; and/or escalates concerns as necessary.
- Demonstrates consultative skills to resolve complex problems including escalated interactions from other peers.
- Conducts reviews of student accounts to identify missing required documentation in order to complete the financial clearance process.
- Consistently meets/exceeds service established metrics.
- Appropriately documents student interactions in Salesforce.
- Oversees student workers from a training and daily activity perspective as needed.
- Provides administrative support to all functional leaders and teams in the operations of the location.
- Maximizes office productivity through proficient use of appropriate software applications.
- Coordinates and arranges meetings prepares agendas and reserves/prepares facilities.
- Demonstrates exceptional customer service to students guests and colleagues.
- Supports the Strategic Enrollment team and Academic staff.
- Manages the testing function for applicants continuing students and others at the location.
- Handles any general inquiries and endeavors to provide specific answers or appropriate routing to correct personnel throughout the University (including but not limited to Student Central technical help desk etc.. Supports colleagues with IT as requested by IT technician.
- Completes other projects and duties as assigned.
Qualifications:
- Some college coursework required.
- Previous work experience in Marketing Customer Service Finance/Bookkeeping Academics or Administrative Support required.
- Advanced PC skills in Microsoft Office Suite Internet applications and database management software required.
- Excellent customer service interpersonal organizational oral and written communication skills required.
- Ability to work nontraditional shifts including weekends and evenings required.
- Ability to work overtime required.
Schedule: (DeVrys academic schedule works on 8 week sessions for classes)
- Week 1 of 8 week session; Only onsite Monday & Tuesday from 10am7 pm PST
- Week 4 of the 8 week session; Only onsite 3 days a week 9am6pm PST
- 1 Saturday a month remote 9am1pm PST (flex hours during the week to equal 40 hour week)
- Fully Remote Weeks (Week 235678
- 3 shifts 9am6pm PST
- 1 shift 11am8pm PST
- Fridays 8am5pm PST
DeVry University offers benefit options for fulltime colleagues including:
- 401(k) and Roth Plan w/match
- Paid Tuition Program
- Remote and Flex Work Options
- Medical Dental and Vision Coverage
- Paid Parental Leave
- Fertility Coverage
- Family and Domestic Partner Coverage
- Adoption Assistance
- Wellness Programs
- Volunteer Time Off
- Technology Stipend
- Career Development Programs
- Mental Health Care Programs
- Tax Savings Account (FSA and HSA)
- ShortTerm/LongTerm Disability Coverage
- Life Accident AD&D Critical Illness Insurance
- Auto/Homeowners Pet and Legal Insurance
- Exclusive Discount Programs
- Family Care Services
- 2nd.MD a virtual expert medical consultation service
- Health Advocacy Service
- 401(k) and Roth Plan
- Paid Tuition Program
- Remote and Flex Work Options
- Paid Sick Time
- Technology Stipend
We believe that a vibrant and collaborative workplace is essential to our educational mission and the success of our community. We are committed to a workplace environment where all colleagues feel valued respected and supported.
Other details
- Job FamilyStrategic Enrollment Title IV: Student Central
- Job FunctionStrategic Enrollment Title IV
- Pay TypeHourly
- Employment IndicatorFullTime
- Hiring Rate$21.60
Required Experience:
IC
Employment Type
Hourly
