Small Business Customer Support Specialist - Credit Collections
Small Business Customer Support Specialist - Credit Collections
Posted on :
05-04-2025
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1 Vacancy
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Job Description
You Lead the Way. Weve Got Your Back.
With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold ourcompany valuesand powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
Join Team Amex and lets lead the way together.
With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold ourcompany valuesand powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
Join Team Amex and lets lead the way together.
Go above and beyond at a company that sets the standard for customerfirst service.
American Express is a global service company providing our Card Members with exceptional access to products and experiences that enrich lives and build business success.
Our Consumer Credit department is fundamental in that process encompassing a variety of different teams who strive to ensure that these ideals are constantly upheld.
How will you make an impact in this role
This role is a Credit Specialist in the Small Business team. In this role you will take inbound calls relating to UK Small Business cards and ask questions to work towards a solution. You will conduct outbound calls to collect overdue or high balances on the UK Small Business cards and review financial information such as statements sent in by Card Members to support their query.
To ensure success you will undergo extensive training and be provided with a wide range of tools. This will empower you to make informed decisions in almost all situations! You will have continuous coaching on a monthly basis once training has been completed to enable you to reach your fullest potential.
Our Specialists have skills that include but are not limited to; recovering overdue balances enabling further spend minimising risk making informed decisions based on challenging customer specific situations; and assisting vulnerable customers who find themselves in unexpected financial hardship all whilst delivering world class customer service and growing brand loyalty.
Every one of our Credit Specialists represent the American Express brand. They take work seriously because they are more than just a voice on the other side of the phone or screen theyre problem solvers and relationship builders. The people you will work with and the Card Members you will care for value your passion and unique personality as much as we do.
For this role prior experience in call centres or credit environments is useful but not required! More importantly you will be part of a team that delivers outstanding outcomes for our Card Members and great results for the business.
Minimum Qualifications:
- Proven experience in a credit & collections role
- Preferable experience in a customer servicing position within International Credit & Collections
- An excellent communicator with exceptional interpersonal skills;
- Confident taking initiative and making judgement calls;
- Highly empathetic with an accomplished telephone manner;
- Able to use negotiation and relationship management skills to provide winwin outcomes;
- A team player working in a highly supportive and collaborative environment
- Be confident and able to work in a highpressure environment talking to potentially vulnerable customers;
- Have the emotional resilience and the ability to discuss complex topics over the phone or chat;
- Ensure strict ID verification and compliance with data protection to safeguard accounts;
- Uphold the American Express brand image and customer loyalty through outstanding customer service;
- Work to the highest standards with a balanced delivery of both customer experience and shareholder value;
- Engage with our internal and external partner teams to ensure the right support is provided.
- Computer Literate with strong written communication
- Wellpresented and professional.
- Passionate about American Express and customer service.
- Be flexible and adaptable
Our Brighton office is a 24/7 service centre environment with a variety of shifts and teams available flexibility is required based on business needs. American Express will support working from home should our site remain closed.
We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financialwellbeing and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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