Broker Account Manager
Broker Account Manager
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Job Description
Were looking for a Broker Account Manager.
As an Account Manager for our Broker Channels youll be the first point of contact for our brokers and will provide exceptional customer service in managing loan applications for their clients.
About us
Fast flexible finance empowers small businesses to manage their cash flow better and seize opportunities making their business and the economy stronger as a whole. At iwoca we do just that. We help businesses get the funds they need when they need it often within minutes.
Weve already made several billion in funding available to over 100000 businesses since we launched in 2012 and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. Well get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cuttingedge technology data science and a 5star customer service
The role
We work with a host of commercial finance brokers and business advisors across the UK to offer finance to their clients and this channel generates a substantial proportion of iwocas total revenues.
In addition to building relationships with our brokers you will also work closely with other teams across the business to ensure a seamless application process. The key success factors in this role will be measured in the quality of relationships you build your speed of service and overall broker satisfaction. You will also have the opportunity to help shape and develop the future of this valuable channel.
Your mission
Manage the daytoday working relationship with all brokers including our Gold brokers who introduce high volumes of business
Prescreen applications ensuring the broker provides all necessary business documentation and customer information for a credit review
Provide timely updates for ongoing cases answering questions related to specific applications or product queries
Work closely with our Credit Account Management and tech teams
Proactive outreach and the ability to objection handle to improve conversion rates and broker satisfaction
Tackle additional tasks or analysis to assist the Broker Channel Managers and gain an understanding of other areas within the business
Help organise and attend broker entertainment / industry events
Requirements
We look for people who are smart humble motivated and who are always looking to improve.
Ideally youll have:
Strong written and verbal communication skills
Excellent timemanagement and organisational skills
A strong customer service ethic
The ability to build and maintain long lasting business relationships
Some experience of working in a fastpaced client facing role
Knowledge of the UK business finance market (including our competitors) is a plus
Experience working in a fast paced customer service role is desirable
This would be an excellent opportunity for recent graduates looking to gain experience in financial services.
Dont take this list as prescriptive: its just to give you a sense of who might do well at the job. Wed still love to hear from you if you dont hit every point on the list or if you have other experience.
Worklife balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a hybrid role in which you can split your time between the office and home.
The salary
Our base salary range in Leeds isbonus (OTE 20. Our base salary range in London isbonus (OTE 20. We want to pay all of our employees fairly so thats why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business.
The culture
At iwoca we look to hire smart passionate humble individuals with a growth mindset. We prioritise a culture of learning growth and support and invest in the professional development of our team members.
We value thought and skill diversity and encourage you to explore new areas of interest to help us innovate and improve our products and services.
Our friendly and inclusive environment combined with our flexible work policies ensures that youll have the perfect balance between work and life empowering you to thrive both personally and professionally.
The offices
We put a lot of effort into making iwoca a brilliant place to work:
Offices in London Leeds and Frankfurt with plenty of drinks and snacks
Events and clubs like bingo comedy nights yoga classes football etc.
The benefits
Medical insurance from Vitality including discounted gym membership
A private GP service (separate from Vitality) for you your partner and your dependents.
25 days holiday an extra day off for your birthday the option to buy or sell an additional five days of annual leaveand unlimited unpaid leave
A onemonth fully paid sabbatical after four years.
Instant access to emotional and mental health support.
3 Pension contributions and share options.
Generous parental leave and a nursery tax benefit scheme to help you .
Cycletowork scheme and electric car scheme.
Two company retreats a year weve been to France Italy Spain and further afield.
And to make sure we all keep learning we offer:
A learning and development budget for everyone.
Companywide talks with internal and external speakers.
Access to learning platforms like Treehouse.
Useful links:
Required Experience:
Manager
Employment Type
Full-Time
