Technology Support Engineer
Technology Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Its your time make it matter.
At SITECH and Peterson we partner with our customers to build the future. For over 85 years our peoples work has shaped the communities where we live where we raise our families and where we thrive. Petersons legacy permeates every aspect of our communities. From roads and bridges backup power at hospitals firefighting concerts and moving goods; we are everywhere you look. At SITECH and Peterson you dont just have a career you have a purpose.
Our familyoriented environment is built on safety winning growth and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson our family our brand and our values.
You have high expectations too.You are exceptionally motivated have outstanding skills and want your work to matter.SITECH and Peterson offers competitive wages generous benefits and promotional opportunities at a familyowned and operated business.Its time to use your skills and passion to do work that matters! SITECH is part of the Peterson Technology Group where you will be in front of the latest in Construction Technology products from Trimble CAT and Teledyne such as Machine Control Augmented Reality Drones and Robotics.
Job Description
SITECH NorCal has a need for a Technology Support Engineer who can be based at any of our California locations.
SUMMARY
The Technology Support Engineer leverages technical knowledge with customer service skills to increase customers Trimble product knowledge and/or skills and expand the regional customer base to generate new and incremental business. This position is responsible for actively working with the sales team and their established accounts to provide customer training and support identify product sales opportunities and cross sell the Trimble Technology portfolio which includes but is not limited to Machine Control Site Positioning and Software.
ESSENTIAL JOB FUNCTIONS
The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
Work closely with customers and prospects in the region to increase their Trimble product knowledge and skills
Offer postsales support services including onsite training and/or consulting
Promote support sell and renew annual customer support agreements
Act as the main contact and first line of support for customers regarding Trimble Technology products
Provide training to clients on Trimble product functionality and usability
Provide technical assistance and product information to sales and service teams
Assist with technical development of the sales and service teams when new Trimble products and software are released
Submit and follow up on customer support cases to ensure they are completed efficiently
Build strong customer relationships based on service expertise and overall value with customers
Update and maintain client contact data in company Customer Relation Module (CRM) software
Use CRM software to complete billing and work order paperwork thoroughly and efficiently
Provide reports on training and support agreement to management as requested
Travel up to 20 of the time within assigned territory to visit customers and coworkers provide product support and training and attend industry events.
Operate company or personal vehicle as needed.
QUALIFICATIONS
Bachelors Degree from a fully accredited college in Construction Management Architecture Civil Engineering Mechanical Engineering sales administration or other closely related field; and a minimum of five years of directly related experience in construction; or an equivalent combination of education and work experience.
CERTIFICATES LICENSES REGISTRATIONS
Valid Drivers License with a an acceptable driving record.
The pay for this position is: $80000.00. This job also participates in a commission plan. We also offer a total compensation package in addition to base salary and commission.
Sitech Norcal Inc. is committed to equal employment opportunity and affirmative action. Minorities females veterans and individuals with disabilities are encouraged to apply. A drug screen and background check is required.Employment Type
Full-Time
