Customer Support Representative
Customer Support Representative
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Job Description
Job Summary:
We are looking for a bilingual Customer Support Representative fluent in German and English to join our customer service team. You will be the primary point of contact for our German-speaking customers ensuring a seamless high-quality support experience across all communication channels. This role requires strong communication skills empathy and a problem-solving mindset.
Key Responsibilities:
Provide outstanding customer support via email chat and phone in both German and English.
Resolve customer issues by identifying problems offering solutions and ensuring follow-up.
Maintain detailed and accurate records of customer interactions using our CRM tools.
Collaborate with internal teams (product technical support logistics etc.) to resolve complex issues.
Help maintain and update customer support documentation and FAQs in both languages.
Monitor customer feedback and share insights to improve the overall customer experience.
Meet or exceed key performance indicators (KPIs) such as response time resolution time and customer satisfaction.
Required Qualifications:
Fluent in German and English (written and spoken).
Previous experience in customer support call center or help desk roles.
Strong written and verbal communication skills.
Ability to work in a fast-paced team-oriented environment.
Tech-savvy with proficiency in tools like Zendesk Salesforce Intercom or similar platforms.
Excellent problem-solving skills and attention to detail.
Preferred Skills:
Experience in e-commerce SaaS or technology-based companies is a plus.
Basic knowledge of CRM systems and support software.
Ability to handle technical queries or escalate them appropriately.
Familiarity with KPIs and service-level targets.
What We Offer:
Competitive salary and benefits package.
Flexible work schedule
Training and development opportunities.
A supportive inclusive and international work environment.
Opportunities to grow within a fast-scaling organization.
If youre passionate about customer service and fluent in both German and English wed love to hear from you!
Employment Type
Full Time
