Application Support Officer
Application Support Officer
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Job Description
We are working closely alongside a Local Authority in City of Westminster to assist with the appointment of an Application Support Officer on a 2.5-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 248.00 - 341.58 per day
Summary:
City of Westminster Council is looking for an experienced Application Support Officer to provide expert technical support across a broad digital portfolio. This role is pivotal to ensuring reliable secure and high-performing application services that support our residents staff and strategic ambitions. The successful candidate will be part of a dynamic Digital and Innovation team contributing to smart city initiatives and championing service improvement through agile user-centered delivery.
Responsibilities:
- Provide 2nd and 3rd line technical application support across a range of council systems and services.
- Support delivery of key digital customer and smart city initiatives aligned with user needs and council strategy.
- Maintain and update application systems including patching housekeeping and security.
- Ensure compliance with security standards GDPR and council IT policies.
- Collaborate with internal teams and third-party suppliers to ensure system performance and service continuity.
- Participate in Agile or Waterfall-based project teams to develop and enhance applications.
Requirements:
- Experience in a multi-disciplinary technical support team within a high-pressure customer-facing IT environment.
- Proven ability to manage live support services including rapid response to incidents and coordination of emergency fixes.
- Hands-on experience supporting a range of enterprise applications (full stack knowledge preferred).
- Familiarity with application lifecycle management testing and release procedures.
- Strong understanding of service delivery frameworks and end-user support operations.
- Understanding of security and compliance principles within IT service environments.
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1535314
Employment Type
Full Time
