Customer Support Representative
Customer Support Representative
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Job Description
Job Summary:
We are looking for a Customer Support Representative fluent in Slovenian and English to provide exceptional service and support to our customers. As the first point of contact for Slovenian-speaking clients you will handle inquiries troubleshoot issues and ensure a seamless customer experience across all communication channels.
Key Responsibilities:
Communicate with customers via email chat and phone in both Slovenian and English.
Assist customers with product or service-related questions order issues and general inquiries.
Troubleshoot and resolve problems in a timely empathetic and professional manner.
Record all customer interactions accurately in the CRM/ticketing system.
Collaborate with internal departments (e.g. tech support logistics billing) to resolve escalated issues.
Keep up-to-date with product knowledge policies and system updates.
Contribute to help center articles and FAQs by translating and updating content in Slovenian.
Required Qualifications:
Fluent in Slovenian C2 or native-level and English (written and spoken).
Prior experience in customer support call center or help desk roles is preferred.
Strong communication and problem-solving skills.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficient in using customer support tools like Zendesk Freshdesk Salesforce or similar platforms.
Detail-oriented and customer-focused mindset.
Preferred Skills:
Experience in e-commerce SaaS tech or travel/hospitality sectors.
Familiarity with CRM or ticketing systems.
Ability to work flexible hours including weekends or holidays if required.
Multilingual skills are a plus.
What We Offer:
Competitive salary and performance bonuses.
Flexible working hours and remote work options.
Training and career development opportunities.
A diverse and inclusive team environment.
Employee discounts and benefits (if applicable).
If you enjoy helping people solving problems and are fluent in both Slovenian and English wed love to hear from you!
Employment Type
Full Time
