Manager Provincial Client Experience
Manager Provincial Client Experience
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To implement and drive adoption of the client experience minimum standards frameworks and rules across CHNW SA value chain (e.g. Client Solutions Digital OSS Fraud Risk etc. whilst continuing to transition to a platform business. To implement measures that will proactively identify execute prioritise and measure a consistent approach to client experience.
Qualifications :
Minimum Qualification:
- Degree in Banking or similar
Experience Required:
- Client Coverage
- Personal and Private Banking
- 57 years experience in managing a complex service environment.
- Experience in all facets of the banking service environment and its associated products processes and systems.
- Knowledge of dealing with client relevant legislation and how it is implemented in a banking environment.
- Data analysis problem identification and reporting
Other Requirements:
- Must be flexible and willing to travel
Additional Information :
Behavioural Competencies:
- Articulating Information
- Developing Strategies
- Directing People
- Examining Information
- Providing Insights
Technical Competencies:
- Compliance
- Customer Reception and Channelling
- Product Knowledge (Business Banking)
- Product Knowledge (Consumer Banking)
- Risk Awareness Identification and Reporting
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
