Client Services Manager
Client Services Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Improve our clients lives one conversation at a time.
At Senior Helpers of Polk County we believe in providing hospitality in healthcareoffering not just care but comfort compassion and peace of mind to our clients and their families. If youre someone who thrives on helping others decide the best care options for their loved ones listens attentively to their concerns reviews care plans and ensures the highest standards of care in the home the Client Service Manager position could be the perfect fit for you!
As a Client Service Manager you will oversee all client services within our franchise territory. Your responsibilities will include converting leads into long-term clients ensuring high levels of client retention and expanding service hours with existing clients. Your role will be crucial in delivering exceptional care and hospitality ensuring that our clients receive not only the best healthcare but also the warmth and respect they deserve.
Job Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short team & Long-term Disability
- Paid Time Off
- Life Insurance
- Pay On Demand
- Bonus structure
- Varied Discount Programs
Job Duties:
New Clients
- Create and implement an onboarding process for new clients requesting services.
- Respond to all service inquiry calls and conduct follow-up communications with leads to meet client conversion targets.
- Be the main contact for introductions first days of service calls and visits for new clients and their families within the clients first 30-90 days of services.
- Determine the service offerings needed to enhance seniors quality of life.
Existing Clients
- Complete assessments and re-assessments using LIFE Profile.
- Spend approximately two to three days in the field reassessing clients in their homes and managing client visits in the hospital rehabs facilities etc.
- Complete quality assurance checks on a recurring basis to assess the quality of services and client/family satisfaction.
- Monitor online reviews from existing clients and their families to identify service improvement opportunities and implement changes to improve services provided.
- Adapt and communicate the client care plans as needed.
- Communicate with Scheduler and Care Team Manager to adjust caregiver client assignments as needed.
- Update the client retention dashboard on a weekly basis and create a plan for replacing lost hours and proactive care management on a weekly basis.
- Generate internal growth each month consistent with company goals.
- Proactively prevent and resolve client related problems and issues reported.
Job Qualifications:
- Bachelors degree or equivalent work experience in related field.
- 3 years experience in customer service client services and management sales and account management experience.
- Exceptional organizational skills attention to detail and the ability to prioritize in a changing environment.
- Excellent verbal communication and follow-up skills and the ability to quickly build rapport with prospects clients and client families.
- Ability to learn software programs quickly.
- Proficiency in Microsoft Word Excel Internet and Outlook.
Why Work for Senior Helpers of Polk County
- Great Place to Work Certified
- AutonomyWe encourage our team members independence and believe in our team to complete their job duties without micromanaging.
- Task VarietyWe provide an engaging workday that uses your various skill sets to avoid monotony.
About Senior Helpers of Polk County:
We are an independently owned and operated franchisee of SH Franchising LLC dba Senior Helpers. Senior Helpers has been the nations premier franchisor of in-home senior care franchisees since 2005 with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients their families and our employees.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
