Expert Programs Senior Delivery Manager
Expert Programs Senior Delivery Manager
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Job Description
Team
The Expert Programs team develops and delivers the Certified Technical Architect and Certified Master Architect programs the pinnacle of ServiceNows certification offerings. These cohort style programs offer the most advanced members of the ServiceNow ecosystem the opportunity to become a certified architect a trusted technical advisor and valued partner who has mastered strategy design architecture and governance.
Role
The Expert Programs Senior Delivery Manager owns the coordination and management of the Certified Architect programs offered by ServiceNow. Expert Programs Delivery Managers take a vested interest in the professional growth and success of each member of their Architect program cohort by ensuring a worldclass learning experience. This role requires a deep understanding of the ServiceNow architect persona. Delivery Managers use their experience and expertise to guide learners to discover creative and scalable solutions that achieve superior outcomes. This requires professionals who are agile creative have exceptional organizational and program management skills and who demonstrate confidence and command engagement.
What you get to do in this role:
- Serve as the Delivery Manager for ServiceNows Expert Programs primarily for the Certified Master Architect program and potentially for other architect programs which includes but is not limited to:
- Managing participation and student progress
- Leading or directing discussions towards program objectives
- Evaluating student progress and providing effective coaching as needed
- Recruiting Final Board Exam or Capstone panelists/reviewers
- Reviewing final exam scores and feedback to ensure objectivity and behavioral focus suggested improvements
- Provide effective objective behaviorbased coaching to expediate student growth
- Review and approve or reject maintenance points for CMA alumni
- Gather assess and report on program metrics
- Coordinate with and market to internal experts and stakeholders
- Work with the content creation team in creating effective and engaging materials to meet learning objectives
- Identify opportunities for improvement and drive improvement initiatives to completion
- Contribute to the creation of educational content for Expert Programs Alumni
- Support the professional development of others through means of mentoring
- Ensure equity fairness and inclusivity for all programs
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- 12 years managing multiple large programs/projects in enterprise environments; or equivalent education/experience
- 5 years experience across a variety of applications within the ServiceNow platform
- 3 years experience directly engaged in ServiceNow implementations
- Excellent project and program management and organization skills
- Experience facilitating training or mentorship in demanding technical organizations
- Experience consulting or coaching in oneonone or in groups a plus
- Strong interpersonal and communication skills
- Ability to work collaboratively with a diverse group of stakeholders
- Current knowledge of effective learning and development methods including understanding of training trends and best practices
- An understanding and respect of diverse learning needs and communication styles which vary across countries regions and business units
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
