Service BDC
Service BDC
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Job Description
Do you thrive in a fastpaced environment where you have unlimited career potential Are you an enthusiastic individual who wants to work for a mission driven company Do you have a desire to Succeed Then Ted Moore Auto Group is the right fit for you!
We are seeking an individual to serve as the Service BDC Coordinator to oversee Service BDC department employees.The job duties and functions include training overseeing Service BDC Agents on inbound and outbound call quality and performance and daily communication with Service BDC Coordinator to maintain department standards.
About Us:
Ted Moore Auto Group is an Oklahomaowned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience which is why we developed the Ted Moore Difference.
Benefits We Offer:
- Some work schedule flexibility available
- Benefit Packages available Health Dental Vision Life Flex Spending Offered
- Paid vacations
- 401K plan with match
- Free Parking
Requirements:
- Works well in a team environment
- Happy and Positive Attitude
- Proficiency in MS Office (MS Excel and MS Word)
- Excellent time management skills and the ability to prioritize work and handle work flow
- Attention to detail and problemsolving skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multitask
- Must be able to work under pressure
- Associates degree
- Must have a valid drivers license
- Reliable source of transportation
Job Responsibilities:
- Train new employees as needed on processes procedures and goals of the department
- Assist with coordinating serviceBDC agents on performance and duties
- Produce daily weekly and monthly reports
- Continued learning of new systems and products
Skill/Qualifications:
- Excellent communication both written and verbal
- Excellent organizational skills
- Works well within a team environment as well as independently
- Time management skills required dependability
- Familiarity with CRM / Xtime software is a plus
- Strong knowledge of Microsoft office products and Google Suite
- A background in Automotive Service department
- Ability to pass criminal background check
Employment Type
Full-Time
