Support Specialist

Eny Consulting and Advisory is a dynamic and innovative consulting firm dedicated to helping businesses achieve their goals through expert advisory services and customized solutions. Through The Business Analysis School we specialize in business analysis data analysis and product management training equipping professionals with the skills needed to thrive in todays evolving job market

Business Administration Support:

• Coordinate activities across departments to ensure timely and efficient project completion.
• Maintain business records including accounts payroll financial statements and tax filings
• Provide administrative support such as answering calls data entry filing and recordkeeping.
• Assist in business expansion by analyzing operations identifying growth opportunities and improving profitability.
• Support sales marketing and branding strategies to drive business success.
• Develop client relationships industry partnerships and assist in writing proposals and business documents.
• Plan and coordinate company events conferences and internal meetings.

Social Media & Marketing Support:

• Collaborate with the marketing team on campaign ideas and .
• Work with the video editor and graphic designer on promotional content.
• Create and schedule engaging social media content across platforms.
• Respond to inquiries comments and messages to enhance customer engagement.

Client Support:

• Serve as the first point of contact for customers providing information about products and services.
• Responding to customer queries complaints and requests via phone email or chat.
• Assisting customers with product setup and resolving any technical issues they might experience
• Informing customers about special promos through email and chat
• Following up with clients to ensure that reported technical difficulties have been resolved
• Troubleshooting analyzing and reporting product errors failures or malfunctions to management
• Keeping a detailed record of client data including useful comments as well as positive or negative feedback
• Analyzing customer feedback and advising management on areas of improvement
• Maintaining client accounts and updating billing information as needed

Sales Support:

• Generate and track sales leads assisting the sales team with data and insights.
• Monitor sales performance indicators and assist in developing sales strategies.
• Process enrollments manage customer accounts and provide troubleshooting assistance.
• Ensure smooth communication between sales and customer success teams to enhance client experience.
  
  

Qualifications:

• A degree in communication marketing or social media or related fields
• Prior experience in marketing as an Administrator or in Social media Management.
• Excellent knowledge of customer relationship management best practices.

Soft Skill requirements:

• Eagerness to learn about new innovations and software
• Excellent time management skills.
• Exceptional written and verbal communication skills
• Solid analytical and problemsolving skills.
• Strong multitasking and organizational skills.
• Ability to work under pressure and with minimal supervision.

Hard Skills requirements:

• Proficiency in online social media platforms LinkedIn Instagram Facebook Twitter Tiktok Spotify/ Apple Podcasts & YouTube
• Proficiency in Microsoft Office suite (Outlook Excel Word PowerPoint etc.
• Proficiency in Google suite (Meet Docs Sheets Slides etc.
• Proficiency in using Canva & Adobe suite.
• Proficiency in content scheduling tools
• Proficiency in project management and customer relationship management tools
  
  

  Whats in it for You

  Work with a highachieving fun and collaborative team.
  Be part of a rapidly growing EdTech startup with exciting career opportunities.
  Enjoy biannual team bonding events to foster engagement and teamwork.
  Competitive base salary.
  Unlock professional growth and leadership development opportunities.

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  The Interview Process Simple!

  Step 1: Virtual Chat with HR Lets get to know you!
  Step 2: Case Study Challenge Showcase your expertise.
  Step 3: Physical Interview with the Hiring Team.
  Boom! Youre hired!

  Join our team at Business Analysis School and help connect nontech professionals with transformative learning opportunities. Apply now!

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