Customer Operations Manager
Customer Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Were currently seeking a Customer Operations Manager to join our Headquarters team!
In this role you will be responsible for overseeing the of the customer experience across our locations. This role focuses on optimizing customer engagement processes while continuously driving improvements to the overall experience. Leads initiatives aimed at enhancing customer satisfaction collaborating across teams and ensuring seamless delivery of service. By blending sales and product education with crossfunctional leadership and performance monitoring this role ensures consistent highquality customer experiences while improving operational efficiency.
What You Will Do:
- Design and implement customer presentation strategies to ensure operational efficiency and consistency
- Implement initiatives that improve the customer experience hospitality and sales performance
- Ensure the field teams have access to the tools and technology needed to deliver an exceptional customer experience
- Collaborate with other departments (marketing information technology learning & development etc. to improve the customer experience
- Work closely with teams to ensure the pointofsale and presentation tools are optimized
- Provide insights on customer needs feedback and trends to inform business decisions
- Travel to regions and provide actionable feedback about the customer experience to team members store managers Regional Managers and Directors of Operations
- Provide guidance on new team member training as it relates to customer experience
- When onsite at locations work alongside managers to develop train and motivate team members to meet performance goals and provide highquality service
- Monitor key performance indicators (KPIs) such as capture rate revenue per car and premium mix
- Work closely with the Directors of Operations identify performance trends and opportunities
- Partner with the local leadership teams to implement feedback and build action plans for improvement
How You Will Shine:
- Associates degree in business administration Communications Marketing or equivalent experience
- 5 years of experience in customer service or customer operations
- Ability to travel 12 trips per month
- Proven ability to lead mentor and motivate teams to meet performance goals and drive results
- Strong analytical and problemsolving skills with a focus on improving customer experience and operational efficiency
- Excellent verbal and written communication skills with the ability to effectively interact with team members at all levels
- Deep understanding of customer needs and how to create positive experiences
- Excellent presentation communication and leadership skills
What motivates our team:
- Excellent Benefits including medical vision dental PTO 401k etc.
- Career Progression with a high growth publicly traded company.
- Employee Stock Purchase Plan (ESPP) offered after 6 months of employment.
- Modern office space in the heart of downtown Tucson.
- Onsite Fitness Gym and Bike Share.
- Employee Game Room and Lounge.
- Free Unlimited Wash Club Membership.
Mister Car Wash provides equal employment opportunities to all employees and applicant for employment without regard to race color religion sex national origin age disability or genetics. We participate in the EVerify system nationwide.
Other details
- Job FamilyOperations
- Job FunctionOperations
- Pay TypeSalary
Required Experience:
Manager
Employment Type
Full-Time
