Customer Service Coordinator
Customer Service Coordinator
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Job Description
Job Summary:
Company: Festival Republic Limited
Department: Customer Service
Location: Farringdon London
Reports to: Head of Customer Services
Working Hours: 40 plus any additional hours required by the business
Contract Type: Fixed term initial duration of 12 months
The Role
We are looking for a Customer Services Coordinator to be the first point of contact for our customers responding to queries from customers across a wide range of our events. The role will involve working on site at festivals and events as well as helping the team in reviewing customer feedback and presenting the results of postevent customer surveys.
Festival Republic is part of Live Nation Entertainment the largest live entertainment company in the world consisting of five businesses: concert promotion and venue operations sponsorship ticketing solutions ecommerce and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before during and after the show.
What its like to work in the team
The role of Customer Services Coordinator will be an integral member of the Festival Republic Customer Services team where our festivals and events are as diverse as the individuals within them. With a positive and supportive approach the successful candidate will work collaboratively to contribute to our core values.
The visitors to our festivals and events are more than customers theyre our Fans. They are at the heart of everything we do. Our mission is to put fans first and deliver world class experiences.
Competencies / Skills / Knowledge / Experience
- A background in high quality and highvolume customer services from prepurchase to postevent across a complex business
- Experience of dealing with customer enquiries complaints and support with experience using a CRM tool such as Zendesk (preferred)
- Ability to work in high pressure situations including high level skill in trouble shooting and problem solving
- Excellent organisation verbal and written communication skills and an eye for detail
- Good working knowledge of MS office including PowerPoint
Behaviours
The following attributes determine how the role will be carried out and are required to be a success:
- Passionate about delivering engaging and memorable customer experiences
- Excellent interpersonal and relationship building skills
- Customer Focus with a passion for customer service and putting the fan at the heart of the business
- Resilient resourceful and tenacious
What the Role Includes
- Acting as the first point of contact in dealing with queries covering a wide range of festivals and events
- Resolving fan queries in a timely and professional manner within established timeframes and targets and escalating issues internally when required
- Offering onsite Customer Service support when required at festivals and events
Equal Opportunities
We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business well encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender race sexual orientation religion age disability status or caring responsibilities.
Our Company
Live Nation Entertainment is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster Live Nation Concerts and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40000 shows and 100 festivals annually for nearly 4000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information visitwww.livenationentertainment
APPLICATION DEADLINE: Monday 24th March 2025. We reserve the right to close applications at any time so encourage early application where possible.
#LISL1
#FestivalRepublic
Required Experience:
IC
Employment Type
Full-Time
