IT Helpdesk Specialist
IT Helpdesk Specialist
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$ 54800 - 69900
1 Vacancy
Job Description
Job Details
Description
PURPOSE OF THE POSITION
To provide general IT support to the WiTronix organization in support of internal customers and indirectly in support of external customers
CORE FUNCTIONS OF THE POSITION
Helpdesk/User Support 75
- Use ticketing and other administrative systems to track route and redirect problems to correct resources through completion.
- Onboarding / Offboarding via AD O365 and Intune (Provision and deprovision access with the correct security)
- Imaging using SCCM / Autopilot
- Support employee mobile phones and applications
- Support MFA and VPNs
- Install maintain support and upgrade desktops/laptops/Printers
- Troubleshooting Windows OS and application issues
Server and software setup and maintenance 15
- Patch windows systems and ancillary software as required
- On Call periodically
Special Projects 10
- Company meeting support (set up technology facilitation)
- Other projects as assigned
Qualifications
POSITION QUALIFICATIONS
- BA or equivalent experience
- 2 years IT helpdesk/Desktop support experience
- 2 years of ticketing software experience
- 2 years of Windows OS imaging OS configuration and troubleshooting OS issues
- 2 years of Microsoft Office products (O365 installation configuration and troubleshooting
- 2 years supporting meetings and conference room connectivity devices
- 2 years of Active Directory experience creating managing and administering User Computer and security group accounts
- Microsoft O365 Administration experience preferred (Teams Intune OneDrive Exchange and user administration within the Azure)
- VMware experience preferred Windows server experience preferred
PHYSICAL DEMANDS AND WORKING CONDITIONS
- Working conditions as found in a typical office location
- Ability to travel as needed
The anticipated salary range for this position is $54800 to $69900 annually. Final compensation will be based on experience qualifications and location.
WiTronix is proud to be an Equal Opportunity Affirmative Action EVerify and DrugFree Employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin physical or mental disability age or veteran status or any other basis protected by federal state or local law. If you need reasonable accommodation for any part of the application process due to disability please inform us at so that we can discuss the appropriate alternatives available. WiTronix does not review unsolicited resumes from recruiters or search firms.
Required Experience:
Unclear Seniority
Employment Type
Unclear
