SyNCH Helpdesk Consultant
SyNCH Helpdesk Consultant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide firstline support to all SyNCH users.
- Allocation of tickets to all queries logged.
- Identify classify prioritise and escalate queries to relevant stakeholders.
- Provide regular updates on the status of all logged queries.
- Closing of all resolved tickets.
- Reporting trends identified to the District Provincial and National Department of Health and other health officials.
- Audit queries response.
- Qualifications: The minimum requirement is a Certificate in Information Communication Technology (NQF level 5)
- More than 3 years in call centre and information system implementation
- SyNCH experience will be an advantage and preference
Required Experience:
Contract
Employment Type
Temp
