Senior IT Support Specialist

Introduction

Envoy is an endtoend digital consultancy that helps organizations accelerate growth through connected customer experiences. Trusted by iconic brands and tomorrows category leaders Envoys multidisciplinary team of strategists designers and technologists deliver client impact through brand building ecommerce digital products built environments marketing and communications. Headquartered in Irvine California with offices in San Diego and Chicago Envoy transforms experiences for clients such as TMobile VIZIO Arlo Nike and Diageo.

Opportunity

Were looking for a proactive and solutionsoriented Senior IT Support Specialist to join our dynamic team at a midsized fastpaced creative agency. In this role youll be the goto person for all things ITsupporting daytoday operations troubleshooting technical issues and keeping our systems secure and running smoothly. Youll work closely with staff across departments and play a key part in maintaining an efficient and techenabled workplace.

This role requires working fully onsite out of our Irvine office and occasionally traveling to our Chicago and San Diego offices.

What You Will Do

• Serve as the first point of contact for ITrelated questions and issues
• Diagnose and resolve hardware software and connectivity problems
• Set up and maintain workstations laptops and mobile devices (primarily macOS)
• Log and track support requests in the ticketing system with timely updates
• Monitor and maintain computer systems networks and device security
• Install update and manage software using device management platforms
• Assist with network maintenance troubleshooting and access management
• Maintain an accurate inventory of hardware software and licenses
• Track IT expenses and assist with basic budgeting
• Coordinate with vendors for repairs renewals and escalations
• Document IT procedures and maintain userfriendly knowledge base resources
• Provide onboarding and offboarding support including account setup
• Deliver basic training and support for tools like Google Workspace Slack and Zoom
• Create and maintain clear howto guides and technical documentation
• Communicate technical information clearly to nontechnical staff

Qualities and Qualifications

• Associates degree in IT Computer Science or equivalent experience
• 4 years of experience in IT support or help desk roles
• Strong working knowledge of Mac OS Google Workspace and common office software
• Excellent customer service and communication skills
• Ability to prioritize and manage multiple requests
• Familiarity with basic networking concepts (e.g. routers firewalls WiFi troubleshooting)
• Familiarity with standardizing software updates using a device management platform
• Experience with Access Management

Bonus Qualifications

• Experience supporting hybrid or remote work environments
• Experience in creative or agency environments is a plus
• Knowledge of basic cybersecurity practices

What We Offer

The salary range for this position is between $80000 to $93000 plus benefits. Please note that the base salary range is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location.

Envoy offers 100% employerpaid health and dental vision 401(k) matching paid vacation sick leave and holidays.

Envoy is committed to equity.

We are committed to providing an inclusive and welcoming environment for all members of our community. Envoy does not and shall not discriminate on the basis of race color religion gender gender expression age national origin disability marital status sexual orientation or military status.

Required Experience:

Senior IC