Associate Helpdesk Technician
Associate Helpdesk Technician
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Salary Not Disclosed
1 Vacancy
Job Description
SurePoint Technologies delivers awardwinning software that helps midsized law firms boost efficiency and maximize financial performance. Our cloudbased solutions connect client management practice management and financial systems to improve efficiency and collaboration.
With over 40 years in legal tech and a team of CPAs former lawyers and top engineers we understand what law firms need to thrive. Were passionate about building tools that reduce administrative work so our customers can focus on what matters most: serving their clients.
The Helpdesk Technician provides technical assistance and direct support to internal associates for a variety of hardware and software needs. The Helpdesk Technician is responsible for desktop laptop hardware and software support along with additional technology support when needed. This role includes general software support user access management and resolution of technical support tickets. The technician also contributes to ongoing projects related to compliance and systems improvements.
Responsibilities and Duties:
- Receive prioritize document and actively resolve end user help requests and technical issues through the internal support ticketing system.
- Provide general software support and basic troubleshooting.
- Set up and troubleshoot desktop hardware monitors peripherals and basic networking connections.
- Partner with other corporate services departments to ensure onboarding and offboarding processes are completed including user setup and disabling account access.
- Escalate unresolved issues to higherlevel support or specialized teams as appropriate.
- Participate in projects related to compliance and internal system improvements.
Skills and Qualifications:
- Experience in providing enduser support (desktop mobile and email).
- Familiarity with remote desktop tools and virtual collaboration platforms.
- Ability to learn and support various internal systems and tools.
- Strong organizational skills and attention to detail.
Additional Qualifications that are nice to have:
- Associates degree in computer science Information Technology or related field or equivalent.
- Certification such as CompTIA A or equivalent.
- Experience in managing or provisioning user accounts.
At SurePoint we know our people are our greatest strength. Thats why we offer a comprehensive total rewards package and were always evolving our benefits to support employee needs at every stage of life and career.
Benefits Include
- Health Insurance (medical dental vision)
- Flexible Spending Accounts
- Life Shortterm and Longterm Disability Insurance (employer paid)
- Health Savings Accounts
- Wellbeing Benefits
- 401K (immediately vested employer match)
- Paid Time Off (Flexible PTO holidays)
- Employee Assistance Program
- Summer Flex Fridays
To learn more about SurePoint and our products visit our corporate web site at and follow us on LinkedIn Facebook and Twitter.
SurePoint is proud to be an Equal Opportunity Employer. All applicants will be considered without regard to race color sex sexual orientation gender identity religion national origin ancestry age physical or mental disability veteran status medical condition or any other classification protected by law.
Required Experience:
IC
Employment Type
Full Time
