IT Support Specialist - URGENTLY HIRING!!!
IT Support Specialist - URGENTLY HIRING!!!
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1 Vacancy
Job Description
Job Title: IT Support Specialist
Location: North Las Vegas
Employment Type: FullTime OnSite
Overview:
We are currently seeking a dedicated and skilled IT Support Specialist to join our team. This is a longterm opportunity for a local candidate who is looking to grow within a stable organization. The ideal candidate will be technically proficient resultsdriven and passionate about providing exceptional IT support to both our corporate office and production facilities.
As an integral member of our IT team you will play a key role in ensuring timely accurate resolutions to technical issues while delivering superior customer service. If youre looking for a collaborative environment with growth potential we invite you to apply.
Key Responsibilities:
Evaluate documented resolutions analyze support trends and identify proactive solutions to prevent recurring issues.
Learn and support the hardware and software systems used across the organization.
Respond to help desk tickets and incoming support calls in a timely and professional manner.
Provide support via phone and respond to the emergency support line during scheduled rotations.
Deliver accurate resolutions for support requests within your area of training and expertise.
Record track and document all troubleshooting steps actions taken and final resolutions.
Perform desktoplevel support including software installation system configuration and data backups.
Utilize online resources to aid in problemsolving including software updates and driver downloads.
Test and verify the success of fixes to ensure issues are fully resolved.
Follow up with end users postresolution to ensure satisfaction and functionality.
Assist in maintaining and supporting corporate network systems.
Create and maintain help sheets user guides and internal knowledge base articles.
Perform other related duties as required in alignment with the roles responsibilities.
Qualifications & Requirements:
Bachelors Degree in Information Technology or a related field preferred.
Minimum of 3 years of experience in IT support or a related field.
Strong knowledge of computer hardware and desktop operating systems (Windows XP and newer macOS).
Proven experience with enduser application support.
Familiarity with wireless networks Palo Alto VMware and Cisco networking/voice systems.
Relevant certifications such as A MCSA MCSE or CCNA are strongly preferred.
Proficient in using a wide range of diagnostic and troubleshooting tools.
Solid understanding of Microsoft Active Directory and group policy management.
Exceptional written and verbal communication skills.
Ability to deliver user training and support across varying technical skill levels.
Strong interpersonal skills with a focus on empathy listening and customer engagement.
Excellent organizational and documentation skills.
Required Experience:
Unclear Seniority
Employment Type
Full Time
