Account Support Specialist
Account Support Specialist
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Job Description
Join Our Team as an Account Support Specialist at HESCO!
Are you a detailoriented professional with a passion for customer service and problemsolving HESCO a trusted leader in electrical distribution and solutions is seeking an Account Support Specialist to join our dynamic team. At HESCO we are committed to delivering excellence and living by our core values of Passion Respect Initiative Dependability and Ethics (PRIDE).
The Account Support Specialist contributes to the daytoday sales activities by assisting customers corresponding with vendors and collaborating with the Sales and Specialist team members.
Essential Duties and Responsibilities:
- Quote and process orders via email and telephone calls by verifying and entering items transferring orders to fulfillment and informing customers of supply chain delays and expected delivery dates.
- Collaborates with the Sales and Specialists to ensure customer satisfaction.
- Assists Sales and Specialist team members in managing open quotes and closing before they expire.
- Reviews customer open order reports and takes action on open items specifically those items that may be at risk of meeting the customers promised delivery date.
- Maintains ERP backorder report.
- Helps maintain the CRM system.
- Demonstrate and live our core values of Passion Respect Initiative Dependable and Ethical. It is our driving force and inspiration.
- Attend/complete vendor product training.
- Service walkin customers.
- Understand the technical and application aspects of key products and solutions.
Education/Experience/Skills/Abilities:
Bachelors degree in a technical discipline preferred but relevant experience and industry knowledge may succeed. Distribution and/or manufacturing knowledge is a plus.
- 2 years customer service experience.
- Must have strong Microsoft skills (Outlook Teams Word and Excel) and possess the ability to perform basic computer competencies.
- Ability to work in a team environment as well as independently.
- Ability to resolve problems by staying objective and fair.
- Efficiently handle workload.
- Be thorough accurate and organized.
- ERP and CRM experience desired.
- Knowledge of electrical products is preferred.
- Maintain positive constructive working relationships.
Affirmative Action/EEO Statement:
HESCO is an equal opportunity and affirmative action employer that does not discriminate on the basis of race national origin religion age color sex sexual orientation gender identity disability or protected veteran status or any other characteristic protected by local state or federal laws rules or regulations. HESCOs policy applies to all terms and conditions of employment. To achieve our goal of equal opportunity HESCO maintains an affirmative action plan through which it makes good faith efforts to recruit hire and advance in employment qualified minorities women individuals with disabilities and protected veterans.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
