Executive Director Sales Call Center
Executive Director Sales Call Center
Posted on :
16-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-03-2025
Job Description
Our client is a national leader in personalized healthcare empowering over 350000 members to achieve their health and wellness goals through a network of more than 1100 primary care physicians. Their program emphasizes preventive medicine offering comprehensive screenings advanced diagnostics and individualized wellness plans. Recognized as a Great Place to Work since 2018 The company is committed to excellence in patient care and employee satisfaction.
Position Summary
They are seeking an experienced Sales Call Center Leader to manage and optimize their inbound and outbound call center operations. This role focuses on engaging potential members effectively communicating the benefits of the companys personalized healthcare programs and leading a team of sales representatives to achieve membership growth targets. The ideal candidate will have a strong background in call center management within the healthcare sector and a proven track record in sales leadership. The successful candidate will drive KPIs / Outcomes measured
Key Responsibilities
Team Leadership & Performance Management
- Recruit train and mentor a team of sales representatives specializing in healthcare membership sales.
- Monitor key performance indicators (KPIs) such as call volume conversion rates and customer satisfaction scores.
- Conduct regular coaching sessions and performance reviews to ensure continuous improvement.
Sales Strategy &
- Develop and implement effective sales strategies for both inbound and outbound campaigns targeting potential healthcare members.
- Collaborate with marketing and business development teams to align sales initiatives with organizational objectives.
- Utilize CRM tools (e.g. Salesforce) to track leads manage customer interactions and analyze sales data.
Operational Oversight
- Ensure compliance with healthcare regulations including HIPAA in all patient communications.
- Optimize call center processes and workflows to enhance efficiency and member experience.
- Prepare and present regular reports on sales performance operational metrics and team achievements to senior leadership.
Qualifications
Education & Experience
- Bachelors degree in Business Administration Healthcare Management or a related field
- Minimum of 5 years of experience in call center management preferably within the healthcare or membership services industry.
- Proven success in leading inbound/outbound sales teams and achieving growth targets.
Skills & Competencies
- Strong leadership and teambuilding abilities.
- Excellent communication and interpersonal skills.
- Proficiency in CRM software particularly Salesforce.
- Indepth understanding of healthcare regulations and compliance standards.
- Analytical mindset with the ability to interpret sales data and market trends.
Why Join this Company
- Competitive Compensation: Attractive base salary complemented by performancebased commissions.
- Comprehensive Benefits: Health dental vision insurance and retirement plans.
- Professional Development: Access to ongoing training and leadership development programs.
- Positive Work Environment: Consistently recognized as a Great Place to Work fostering a culture of collaboration and excellence.
OnTargetEarnings: $230000.00 No Cap
Locations: Boca Raton FL (Onsite MidShift)
Travel: 10 15
Relocation: No
Sponsorship: No
Number of Openings: 1
If you wish to be part of this successful and vibrant organization please email a MS Word version of your resume to This company is an Equal Opportunity / Affirmative Action Employer.
Cube Management is a leading recruiting and consulting partner to emerging growth midmarket and global companies in the technology manufacturing healthcare consumer package goods and business service sectors. We work across the spectrum of Operations Sales Marketing Safety Engineering Accounting and Business Development providing holistic solutions that drive revenue and profit success. Cube Management combines Strategy Process and People to produce great results.
For a complete listing of our current job listings please visit http://cubemanagement/candidates/joblistings/
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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