Training Specialist-Call Center
Training Specialist-Call Center
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Job Description
Customer Service Agent
BYD Call center is a group of people handling the requests from the end customer from the channel included but not limited to calls emails texts dealers social media live-chat. According to the business process of efficient high-quality acceptance of customer feedback through voice and online channels and maintain positive communication with customers improve customer satisfaction to ensure that the objectives of the full achievement of the work of the effective information collected in a timely manner feedback.
Customer service agents are responsible for handling inquiries complaints roadside assistance cases suggestions praises and other feedback from customers via calls/live chats/email with the goal of offering quick response and effective solutions to customers. If a case cannot be closed directly and needs to be followed up by other related departments the Customer Service Agent should create a ticket and transfer it to a Ticket Support Agent for further processing.
Key Responsibilities
1. Build the training framework and governance documents.
2. Create annual and adhoc training plans and oversee execution.
3. Develop course materials and facilitate classroom or virtual sessions.
4. Track pretraining intraining and posttraining activities to ensure effectiveness.
Requirements
2 years in training design/delivery ideally in a contact center.
Strong presentation and facilitation skills.
Experience with instructional design tools and elearning platforms.
Fluent English; Hungarian or other EU languages a plus.
If you align with our mission and have the skills we need apply to be our Training Specialist today. Join us in our journey towards a sustainable future!
Location: Hungary
Type of Employment: Full-time
Employment Type
Full Time
