Product Content Manager
Product Content Manager
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Job Description
Product Content Manager
At Rectangle Health we believe that our team members are our most important asset. We grow our team by hiring bestinclass talent. We encourage all employees to contribute their individual talents and ideas to strengthen our team our brand and our services. We promote a culture that serves to empower and motivate employees beyond the standard corporate rhetoric one might see on motivational posters. Employees understand their individual roles in serving our customers and this clarity of purpose encourages high job performance.
Position Overview
Rectangle Health enables healthcare providers to simplify the business of healthcare by making it easy to engage patients and process payments. One of our core value differentiators is how simple it is to set up Rectangle Health and get the most out of our products. As a Product Content Manager at Rectangle Health you will play a crucial role in empowering customers with the training documentation and inapp guidance they need to succeed with our products.
This is a highly intrapreneurial and collaborative role. We are seeking someone who takes initiative asks questions and thrives in crossdepartmental collaborations. You have a keen sense of how to shape content strategies that drive customer success by building clear userfriendly content and processes. You are an excellent communicator across a variety of mediums with experience in content creation technical writing and/or customer education. You are more than comfortable in a startup environment where things move fast opportunities abound and getting the job done almost always requires creativity and grit. If you are passionate about making complex information accessible and empowering users with the right resources wed love to hear from you!
For FullTime Employees we offer:
- Competitive health dental and vision benefits
- Guardian Hospital Indemnity coverage
- Life & LTD
- 401(k) matching up to 3
Primary Job Duties
- Create and maintain feature guides for internal and external audiences
- Develop and maintain inproduct clickthrough training experiences that drive action
- Provide technical documentation support to the Product team
- Develop and maintain featurespecific training videos and remix video content to suit different audiences and placements
- Own the creation of internal and customerfacing release notes across multiple product areas to tell the story of our continuous innovation
- Inventory and consolidate support articles User Guide contents and other materials to establish a single source of truth
- Manage our new Help Center by ensuring contents are current and helping to identify and solve for gaps in content
- Champion new highimpact content as opportunities arise
Minimum Qualifications:
- 26 years experience in customer enablement technical writing or product training in a technical industry
- Strong ability to translate complex product functionality into easytounderstand content
- Experience creating training videos Help Center documentation and inapp guidance tools
- Experience thriving in a fastpaced startup environment
- Familiarity with Salesforce Knowledge WordPress and Pendo is a plus
- Excellent communication editing and project management skills
Our users come from diverse backgrounds and we believe our team should too. We value different perspectives and experiences to build better products for everyone.
About Us:
A leader in innovative healthcare technology for over 30 years Rectangle Health is a trusted partner to more than 40000 healthcare providers. The companys comprehensive platform Practice Management Bridge streamlines daily business operations including communications and engagement payments and reimbursements and office compliance. Customers of all sizes in all sectors of healthcare rely on Rectangle Healths easytouse and scalable software to deliver a measurable increase in productivity and profitability while improving patient experience.
View our CCPA disclosure notice here
Required Experience:
Manager
Employment Type
Full Time
