Applications Support
Applications Support
Posted on :
16-03-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description
Job Summary:
We are seeking a dedicated and skilled Application Support professional to join our CIB MANAGEMENT AND SUPPORT FUNCTIONS DIGITAL & PLATFORMs team. The ideal candidate will be responsible for providing highquality technical support for our suite of applications ensuring optimal performance and user satisfaction. This role requires a proactive problemsolver with excellent communication skills and a strong technical background.
Key Responsibilities:
- Provide first and secondlevel support for applicationrelated issues ensuring timely resolution and minimal disruption to business operations.
- Monitor application performance and conduct regular system checks to identify and address potential issues before they impact users.
- Collaborate with development teams to understand application functionalities and provide feedback for improvements.
- Document and maintain detailed records of support activities including issue resolution steps and user interactions.
- Assist in the deployment and configuration of new applications and updates ensuring seamless integration with existing systems.
- Conduct user training sessions and create user guides to enhance application usage and efficiency.
- Participate in oncall rotation to provide afterhours support as needed.
Qualifications:
- Bachelors degree in Computer Science Information Technology or a related field or equivalent work experience.
- Proven experience in application support or a similar role with a strong understanding of ITIL processes.
- Proficiency in troubleshooting and resolving technical issues across various platforms and applications.
- Familiarity with database management and querying (e.g. SQL).
- Excellent communication and interpersonal skills with the ability to explain technical concepts to nontechnical users.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Experience with ticketing systems and remote support tools.
Preferred Skills:
- Experience with cloudbased applications and services.
- Knowledge of scripting languages (e.g. Python PowerShell) for automation.
- Certification in ITIL or other relevant IT service management frameworks.
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
