Customer Success Manager

Kickstart your career in Customer Success at AppTweak!

Are you ready to take on an exciting opportunity in Customer Success

Were looking for an exceptionalCustomer Success Managerto join our team in Brussels Belgiumsupporting our clients across the EMEA region.

In this role you will work collaboratively with crossfunctional teams to drive product adoption enhance customer satisfaction reduce churn.Youll be at the forefront of helping clients maximize their longterm success with our ASO ASA and mobile growth solutions.

Remote policy: Hybrid remote/work policy.

Please note you will need to be based in Belgium and to have a European valid visa/work permit to be eligible for the role.

What you will do

1. Enhance Product Adoption

   • Engage proactively with clients to ensure they are fully leveraging AppTweaks platform optimizing their ASO and ASA efforts to meet strategic goals.

   • Identify ways to boost adoption and keep clients engaged.
     

2. Be the ASO/ASA Expert

   • Act as a knowledgeable resource for clients and internal stakeholders on AppTweaks platform ASO ASA and app store marketing.

   • Stay updated on trends and best practices across the iOS and Google Play ecosystems.
     

3. Improve Customer Experience

   • Manage and optimize processes for onboarding training and ongoing client support to ensure a seamless customer experience.

   • Serve as a point of contact for all technical and strategic inquiries providing effective solutions and collaborating with the Product team as needed.
     

4. Support Retention and Growth

   • Collaborate with Account Managers to secure renewals and identify upsell opportunities helping clients see the full potential of AppTweaks solutions.

   • Participate in crossfunctional initiatives with Product Marketing to craft use cases product positioning and materials for client engagement.
     

5. Provide Strategic Insights

   • Analyze and interpret data to make recommendations that will directly impact clients app performance and business objectives.

   • Deliver tailored insights and recommendations on ASO ASA and mobile growth strategies establishing AppTweak as a trusted advisor.
     

6. Feedback and Product Development

   • Communicate client feedback to the Product team to drive ongoing improvements and feature development.

   • Act as a customer advocate in product discussions ensuring our solutions evolve to meet client needs.

Requirements:

• Fluent in English (additional languages are a bonus!
• Masters degree in Business Marketing Communication Sales or related field.
• 13 years of successful experience in Customer Success or Account Management ideally within the SaaS or mobile industry.
• Relationship Builder: You have a talent for fostering strong lasting client relationships understanding customer needs and proactively addressing them.
• Strong written and verbal communication skillsyou can turn complex ideas into simple compelling messages.
• A growth mindset: commercially driven resilient and adaptable you thrive in fastpaced environments and are dedicated to continuous learning and improvement.
• Curiosity & Passion: Youre enthusiastic about mobile app marketing and eager to deepen your knowledge in mobile app growth and innovation.

Whats in it for you

GROWTH & DEVELOPMENT

• Kickstart your career with one of Belgiums top tech scaleups.
• Clear pathways for growthwhether you see yourself excelling in sales marketing or revenue operations.
• Gain exposure to a wide variety of highprofile apps and games across exciting industries like gaming ecommerce and more.

CULTURE & BENEFITS

• Competitive salary with bonuses based on your performance.
• Join a peoplefirst culture that values diversity collaboration and worklife balance.
• Flexibility in your work with opportunities to learn and express your creative thinking.
• Connect with your colleagues during quarterly teambuilding events and a yearly retreat in Belgium!
• Make a difference with a volunteer day every quarter to give back to the community.
• And yes were serious about foodget ready to swap recipes and enjoy delicious moments with the team!

ADDITIONAL PERKS:

• 12 RTT days per year on top of regular holidays.
• Meal vouchers and ecocheques.
• Be part of an inclusive supportive environment where your ideas truly matter.
• A diverse team within a flat hierarchy: altogether we speak more than 15 languages!

About AppTweak

AppTweak is the trusted App Store Marketing & Intelligence Platform for mobile leaders worldwide; we provide innovative solutions that help apps and games optimize their App Store presence and increase downloads. For 10 years companies including Uber Adobe and Zynga have trusted our unique metrics actionable insights and expertise to make informed decisions and achieve longterm success in the competitive mobile market.

Driven by data science and a humancentered approach AppTweak is recognized for its innovative features and rapid growth. We have been awarded ASO Tool of the Year and App Data Platform of the Year by the App Growth Awards and have been four times recognized as one of the fastestgrowing technology companies by Deloitte Belgium.

Today we are a team of 115 people based in 7 offices around the globe (Brussels San Francisco Bengaluru Tokyo Seoul London and Beijing) supporting more than 2000 customers worldwide. Were gearing up for fast growth and are looking for ambitious individuals to join our team!