Customer support -Thane - Mumbai
Customer support -Thane - Mumbai
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Job Description
Job Title: Customer Service Executive
Location: Thane (HQ)
Job Type: Full-time
Experience: 1 to 6 years
Key Responsibilities:
1. Handle Customer Inquiries: Respond to customer calls emails and chats in a timely and professional manner.
2. Resolve Customer Issues: Troubleshoot and resolve customer complaints concerns and issues promptly and efficiently.
3. Provide Product/Service Information: Educate customers on product features benefits and usage.
4. Process Customer Requests: Handle customer requests such as order cancellations returns and exchanges.
5. Maintain Customer Records: Update customer information and interaction history in our CRM system.
6. Collaborate with Internal Teams: Work with sales marketing and operations teams to resolve customer issues and improve overall customer experience.
7. Meet Performance Targets: Achieve customer satisfaction first-call resolution and other performance targets.
Requirements:
1. Education: High school diploma or equivalent required; degree in a related field (e.g. customer service communications) preferred.
2. Experience: 1-5 years of customer service experience preferably in a call center or customer-facing environment.
3. Skills:
1. Excellent communication listening and problem-solving skills.
2. Strong customer service and conflict resolution skills.
3. Ability to work in a fast-paced dynamic environment.
4. Proficiency in CRM software and Microsoft Office applications.
5. Fluency in English (written and verbal); additional language skills a plus.
Working Hours:
1. Shifts: Rotating shift between 9:00AM to 9:00PM
2. Work Environment: Office.
What We Offer:
1. Competitive Salary: Based on experience and performance.
2. Benefits: Health insurance paid time off and opportunities for career growth and development.
3. Training: Comprehensive training program to ensure your success in the role.
If youre passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role please submit your application including your resume and cover letter.
Customer support
Education
Any Graduation
Employment Type
Full Time
