- Serve as the primary point of contact for client communications and support.
- Build and maintain strong long-term client relationships by providing excellent customer service.
- Manage client accounts to ensure satisfaction and identify opportunities for growth.
- Collaborate with internal teams to ensure seamless onboarding and client support.
- Track and achieve performance metrics and targets related to client satisfaction and retention.
- Provide timely and effective solutions in response to customer inquiries or issues.
- Maintain accurate records and updates using CRM systems and other tools.
- Continuously learn new tools and processes to improve workflow and service quality.
Requirements
- 1 3 years of experience in customer support account management sales or a related field.
- Exceptional verbal and written communication skills with a persuasive and engaging style.
- Strong interpersonal skills and the ability to build trust and rapport quickly.
- High level of professionalism in all forms of communication and appearance.
- Ability to work independently while contributing to a collaborative team environment.
- Proven reliability and track record of meeting or exceeding performance goals.
- Energetic intelligent and driven personality with a positive attitude.
- Proficient in CRM systems (e.g. Salesforce HubSpot) Google Workspace and quick to learn new software tools.
- Fluent in English with excellent communication and customer-facing skills.
1 3 years of experience in customer support, account management, sales, or a related field. Exceptional verbal and written communication skills with a persuasive and engaging style. Strong interpersonal skills and the ability to build trust and rapport quickly. High level of professionalism in all forms of communication and appearance. Ability to work independently while contributing to a collaborative team environment. Proven reliability and track record of meeting or exceeding performance goals. Energetic, intelligent, and driven personality with a positive attitude. Proficient in CRM systems (e.g., Salesforce, HubSpot), Google Workspace, and quick to learn new software tools. Fluent in English with excellent communication and customer-facing skills.
Education
College level