Director of eCommerce Operations
Director of eCommerce Operations
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1 Vacancy
Job Description
ABOUT US
Fashion Nova is the worlds leading trendtomarket fashion and lifestyle brand with highgrowth categories across its Women Men Kids and Beauty divisions. Renowned for delivering the mostwanted styles to millions worldwide Fashion Nova earned the title of the Top 5 MostSearched Fashion Brand on Google in 2022 alongside Louis Vuitton and Nike.
Founder CEO Richard Saghian launched the brand in 2006 from a retail location in Los Angeles. After multiple store openings Saghian launched the ecommerce website for Fashion Nova in 2013 pioneering a disruptive social commerce model of affordable ontrend sizeinclusive clothing online powered by an innovative social mediafirst marketing strategy.
Today Fashion Nova has amassed over 40 million social media followers with annual sales of approximately $2 billion!
The brands name has been featured in charttopping hit songs by Cardi B Drake 21 Savage Saweetie The Game Tyga and Offset and its styles have been worn by many celebrities artists and athletes including Meg The Stallion Ice Spice Chris Brown Floyd Mayweather Rick Ross Kourtney Kardashian and Kylie Jenner
ROLE OVERVIEW
The Director eCommerce Operations plays a pivotal role in enhancing our ecommerce capabilities. By refining processes partnering with the technology team and strengthening organizational structures this role ensures a smooth and satisfying online shopping journey for our customers. If youre passionate about driving innovation and creating exceptional digital experiences we encourage you to delve deeper into this exciting opportunity.
RESPONSIBILITIES
- Oversee website operations including maintenance of ecommerce platform components like scheduling regular storefront deployments content management system uploads promotion launches product taglines shipping updates pricing etc.
- Analyze site data for product trends search trends etc. to propose new collections and then partner with the crossfunctional teams to create those collections and manage them for their lifespan.
- Create and manage product attributes as necessary to ensure proper product categorization.
- Uphold exceptional standards in process optimization implementation alignment across functions and seamless incorporation of daily business initiatives within routine ecommerce operations.
- Create processes and proactively troubleshoot issues related to website product setup pricing content and promotions.
- Collaborate with crossfunctional teams to ensure a seamless customer experience including ecommerce engineering creative marketing and customer service.
- Manage and mentor a diverse team of direct reports providing oncall support for promotion launches product launches and site issues outside of regular business hours.
- Spearhead enterprisewide holiday readiness initiatives to optimize ecommerce operations.
- In collaboration with the engineering team establish and maintain efficient support processes such as team calendar management oncall rotation incident handling protocols effective communication channels and clear escalation procedures.
- Collaborate with product management and engineering to ensure proper configuration and operation of new or enhanced features and feedback into those features.
- Contribute to defining and continuously improving the agile development environment.
- Proactively solicit team feedback and work closely with engineering to implement automated solutions for continuous improvement.
- Foster crossfunctional collaboration for business growth and a culture of transparency teamwork and accountability.
- Perform such other duties as directed by the supervisor.
ROLE REQUIREMENTS
- 810 years of eCommerce digital operations experience within an ecommerce fashion environment.
- Ability to lead mentor and build a diverse team.
- Strong analytical skills.
- Proven ability to manage multiple priorities concurrently in a fastpaced work environment while effectively communicating across various channels.
- Strong understanding of ecommerce business and practices
- Experience with online digital consumer solutions such as CMSs (Sanity) Shopify promotion tools product information management (PIM) and other similar systems
- Proven experience in executing solutions with attention to detail and strong followthrough
- Ability to prioritize team success and engage in energetic collaboration
- Excellent communication skills (written verbal visual)
- Be customercentric and focused on delivering seamless experiences
- Perform other duties as the supervisor assigns as the company retains the right to change duties to this position.
- BABS degree or equivalent work experience
- English additional language(s) an advantage
- Schedule of this position: Monday Friday Core business hours Onsite
BENEFITS
- NEW stateoftheart HQ upcoming in 2025!
- Formalized career paths for continued professional growth
- Flexible Paid Time Off (PTO)
- Comprehensive health insurance across Medical Dental and Vision
- 401k match with immediate vesting upon eligibility
- Weekly catered lunches & fullystock kitchen pantry!
- Opportunities to travel for trade shows and vendor meetings
- Summer Fridays Early Departure
- Team bonding events and programs
- Attractive employee discounts
Fashion Nova LLC and subsidiaries thereof is an Equal Opportunity Employer.We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations.We will continue to recruit hire train and advance in employment qualified individuals in all job titles without regard to race color national origin gender sexual orientation gender identity religion age status as a protected veteran criminal history or status as an individual with a disability; and shall not discriminate against any individual any such characteristic nor any other classification protected by local state andor federal law.
Required Experience:
Director
Employment Type
Full Time
