Customer Success Manager
Customer Success Manager
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Job Description
We are looking for
A highlytalented Customer Success Manager to join our fast growing Payoneer Team and own the processes of customer onboarding growth and retention. This role will be a great fit if you have a background in Customer Success Key Account Management or Business Development. Preferable location of the candidate is Ukraine.
You will help our customers reach their business goals and strategic milestones grow their volumes and revenues as well as play a role of a customers advocate inside the company. In your role you will also conduct regular interactions with clients on multiple levels (including CxO level) prepare executive QBRs develop case studies and build longterm positive relationships with your book of customers.
What youll be spending your time on:
Be proactive in strengthening existing customer relationships to maximize adoption retention upsell and prevent churn.
Help clients to define their strategic goals and implement them through the usage of Payoneer products.
Respond to clients operational requests and facilitate their communication with Customer Support;
Collaborate with Marketing Team to develop case studies and user testimonials;
Gather customer feedback and work with product owners helping to shape the product roadmap;
Help the team to implement best Customer Success practices identify executional challenges and improve existing workflows.
Is this you
A Bachelors degree preferably in business or communications
2 years of experience in a similar role
Customercentric mindset empathy and ability to understand customer needs
Demonstrates exceptional organizational skills to manage multiple customer accounts track progress and ensure timely follow up on customer inquiries
Ability to see the big picture understand the key drivers of the business and how they relate to each other to drive profitable growth
Excellent interpersonal and communication skills the ability to build productive relationships with internal teams and client stakeholders
Ownership mentality proactive approach to work
Track record of reaching your KPIs or exceeding them
Analytical thinking to promptly convert analysis into action
Resilience ability to make decisions in a changing environment anticipate future needs and drive results
Fluency in Ukrainian and English
Not a must but a great advantage:
Experience in the IT software industry
Experience using Salesforce or a similar CRM system
Experience in the Payments and Banking industry
Experience with direct sales for small businesses engaged in cross border trade
Experience with data analytics tools (e.g. Power BI)
Experience in working and collaborating with remote teams to get things done.
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Required Experience:
Manager
Employment Type
Full Time
