Consultant, Client Success Shared Services Trilingual
Consultant, Client Success Shared Services Trilingual
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Job Description
The Client Success Shared Services team is responsible for providing operational assistance to a large and diverse number of Visa clients. The team acts as a central hub responsible for helping clients resolve issues and drive improvement opportunities to completion.
The Analyst Client Success is an individual contributor responsible for managing the operational relationship for applicable clients and providing operational support and assistance in growing clients business. This role serves as a functional specialist located in Bogota and reporting to Sr. Director Shared Services.
This role will provide the opportunity to shape how Visa leads the management of its long-tail clients through support and input into the automated tools capabilities and processes that enhance the client experience. The individual will also define and deploy client support and service implementation strategies that drive value for our clients and support Visas strategy. This involves delivering effective efficient and consultative operational support aligned to business objectives.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD
Preferred Qualifications
Experience in a client support or client relationship management role that involved managing client expectations and in the financial services payment software or information services industries
Has used data to develop business solutions and provide sound analysis
Able to communicate complex technical terms and/or processes in business language tailored to client
Self-starter able to achieve results as part of an effective team (across countries and time zones)
Able to effectively prioritize and multi-task under deadlines
Experience using standard Microsoft Office tools (e.g. Excel PowerPoint Word)
Basic proficiency in the following skills:
-Building client relationships: Build credibility and create trust-based relations partner with clients to build their business
-Becoming customer centric: Listen to and prioritize customer needs to drive value realization and build trusted partnerships
-Success planning: Build measurable actions plans to help clients achieve their business goals and realize value from their products solutions
-Client engagement: Communicate clearly and effectively with clients
-Proactiveness: Think ahead and take action
-Critical thinking: Take ownership over problems and find creative solutions to complex problems
- Must speak English Spanish and Portuguese
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
