Customer Service Rep
Customer Service Rep
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$ 24 - 27
1 Vacancy
Job Description
As a Customer Service Representative at Nekoosa youll be the frontline connection for customers providing accurate information and resolving inquiries about products services and technical support with professionalism and care. This role focuses on delivering exceptional service troubleshooting issues and ensuring errorfree order processing all while exceeding performance standards and staying uptodate on company offerings. If you thrive in a customerfocused environment this is the perfect opportunity to make a meaningful impact.
What Youll Be Doing:
- Answer inbound calls and respond to customer inquiries in a timely and professional manner.
- Provide accurate information regarding products services orders shipping technical support and company policies.
- Troubleshoot and resolve customer issues complaints and concerns with a focus on customer satisfaction.
- Enter complex orders without error.
- Meet or exceed established performance and quality metrics.
- Stay updated on product knowledge and company policies to provide effective support.
What It Takes:
- Previous experience in a customer service call center environment is preferred
- Excellent verbal and written communication skills.
- Strong problemsolving skills and the ability to remain calm under pressure.
- Ability to multitask and manage time efficiently.
- Proficient in using computers and call center software.
- High school diploma or equivalent (Bachelors degree is a plus).
Other Things We Think You Should Know:
- Position Location: South Plainfield NJ
- Work Environment: Hybrid schedule with 3 inoffice days is required.
- Work Schedule: 8:30 5:00 EST
- Travel: Less than 10
What We Offer You:
Benefits are the game changer! We value our employees health and happiness by providing new hires benefit eligibility on the 1st of the month following date of hire. Our benefits may include:
- Competitive medical dental life AD&D and vision insurance plans.
- Generous annual time off allotment including vacation (based on company service) parental leave paid volunteer time sick or emergency time and 12 holidays.
- Tuition reimbursement (up to $5250 per year) scholarships for dependents monthly cell phone reimbursement and annual steel toe and prescription safety glasses reimbursement.
- 401(k) Employee Assistance Program (available to employees and their families) annual bonus program referral bonus program (up to $1750 STD LTD and much more!
A postoffer background check and drug screen is required.
Who We Are:
Nekoosa is the premier manufacturer of specialty print media with a 60year legacy of innovation. We offer an extensive portfolio of pressure sensitive films waterproof synthetic paper specialty print media overlaminates application tapes and carbonless papers used to produce generalpurpose signage; window wall and floor graphics; waterproof menus; cut lettering and decals; and multipart forms. Headquartered in Kimberly Wisconsin Nekoosa has 6 locations across the U.S. and a partner iC Group in Aalter Belgium. Our expertise spans coating converting and custom plastic extrusion capabilities.
We have built an energized culture focused on growth employee development and market leadership. Our success is rooted in our people and we are committed to promoting work/life balance and integration by investing significantly in employeefriendly policies and practices. Whether you are looking to start make a change or advance your career find your path at Nekoosa and leave your mark on the world.
Employment Type
Full Time
