Enterprise Customer Success Manager, Boston
Enterprise Customer Success Manager, Boston
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Job Description
Were expanding the Customer Success team at Funnel and looking for passionate customerfocused professionals who love solving problems building relationships and driving real impact.
As an Enterprise Customer Success Manager youll partner with complex highvalue accounts guiding them to maximize the impact of Funnels platform and data capabilities. Youll work handinhand with Account Managers and crossfunctional teams to drive adoption identify growth opportunities and strengthen executive relationships.
If youre energized by strategic partnerships datadriven value delivery and being a trusted advisor to enterprise clients this role is for you.
What Youll Do
Own a portfolio of global enterprise customers driving strategic value longterm partnership and adoption across their organizations.
Lead recurring Business Reviews and executive touchpoints to align on goals showcase value and shape the roadmap for continued growth.
Monitor customer engagement and product usage data to proactively surface risks opportunities and expansion potential.
Serve as a trusted advisor and product expert providing enablement on Funnels platform through tailored trainings onboarding support and best practice sharing.
Advocate for your customers internally ensuring product solutions and support teams are aligned to their evolving needs.
Collaborate closely with Sales and Account Management to support renewals expansions and multithreaded relationship building.
Contribute to the success of the CS organization by sharing learnings playbooks and scalable strategies across the team.
Who You Are
Strategic Partner You understand both the business and technical goals of customers and you can connect the dots between their needs and our platforms capabilities.
Trusted Relationship Builder You earn credibility with stakeholders at all levels and work crossfunctionally to deliver outcomes.x
Customer Advocate You have a proactive mindset and a deep sense of ownership championing the customer journey internally.
DataInformed Problem Solver You ask thoughtful questions analyze data to inform decisions and simplify complex problems.
Excellent Communicator You convey value clearly in executive meetings training sessions and written communications.
TeamOriented You believe success is shared and enjoy helping others level up through collaboration and shared learnings.
What You Bring
5 years of experience in Customer Success Account Management or Consultingideally with SaaS or datacentric platforms.
Proven success managing global enterprise accounts and growing customer relationships over time.
Strong analytical capabilities and experience working with marketing or business data (e.g. CRM ERP performance marketing).
Comfortable navigating a fastpaced evolving environment and balancing multiple priorities.
Nice to Have
Experience working with or managing marketing data data integration platforms or business intelligence tools.
Exposure to highgrowth environments scaleups or multiproduct organizations.
Familiarity with Hubspot Salesforce or other customer success platforms.
Who we are
Youd be working from our newly renovated Boston office just steps away from South Station. We value increased inperson collaboration and as such we work in the office.
Funnel is an EOE/Veterans/Disabled/LGBTQ employer
We uphold and promote a people first culture where we consider team achievements and mental wellbeing key measures of success. We continually celebrate the diverse community different individuals foster. Our inclusive culture inspires us to try new things speak openly and be bold. Our inclusive culture empowers all of us to connect belong and grow. As an equal opportunity employer we stay true to our mission by welcoming the unique contributions that you can bring in terms of your education opinions culture ethnicity race sex gender identity and expression nation of origin age languages spoken veterans status color religion disability sexual orientation and beliefs.
Funnel is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please callor send an email to and let us know the nature of your request and your contact information.
Employment Type
Full Time
