Client Success Associate at CFO Insights
Client Success Associate at CFO Insights
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Job Description
About us
CFO Insights is Northern Europes largest CFO forum and aims to connect and develop CFOs finance leaders and tomorrows innovators by addressing he issues of the future CFO. We are connecting more than 11000 professionals from more than 15 countries.
CFO Insights is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance HR private equity retail etc. As of today we have organically launched 8 media companies and acquired one.
What we offer you
As our Client Success you get the unique opportunity to take ownership of our success. To ensure a neverending growth curve we provide you with:
- The opportunity of having a real impact Youll be getting operational experience in a startup where both your work and the results are highly tangible and matter to the business.
- Unlimited growth potential in our company we strongly believe in and have a track record of promoting internally.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills boost your interpersonal organisation and project management skills through experience
- Attractive compensation package.
- Gain a lot of new relationships with global industry leaders while growing your personal brand.
Responsibilities:
- Collaborate with internal teams including sales marketing and operations to coordinate resources and deliver exceptional service to clients.
- Aligning on Sponsors expectations pre & post sale ensuring the sales process is deliverable.
- Serve as a primary point of contact for clients once they have signed the contract from the initial planning stages through the delivery of the events.
- Maintain accurate records of client interactions contracts and agreements using our CRM.
- Providing daily support to sponsors to facilitate their registration through our internal management systems.
- Building an internal knowledge base and helping with the onboarding of new clients.
- Collect feedback from clients postevent to evaluate satisfaction levels and identify areas for improvement.
What we expect from you
we are looking for candidates who:
- Take ownership of everything you do be proactive and follow through on commitments.
- Are wellorganised and detailfocused and display the ability to structure and prioritise their work.
- Have acquired a bachelors or masters degree with outstanding results
- Have a UK work permit
- Fast learning and competent with new systems
- Proficiency in CRM software and Google Docs Editors suite.
- 3 years of experience in client management account management or customer success roles.
Required Experience:
Chief
Employment Type
Full Time
