Client Onboarding - Global Client Service+ - Associate / Senior Associate
Client Onboarding - Global Client Service+ - Associate / Senior Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Are you eager to deliver high-quality client experiences and contribute to impactful projects then this role is for you!
As a Client Onboarding - Global Client Service - Associate in the EMEA Global Client Service (GCS) team you will handle complex deals ensuring a seamless client journey and contributing to the success of client onboarding experiences across the Global Corporate Bank and Commercial Bank lines of business. You will collaborate with various partner groups including Implementations Sales Product Client Service Operations and Technology to deliver process improvements and exceptional client outcomes.
Job responsibilities
- Lead complex deals delivering a high-quality client experience with minimal guidance and ensuring deal success through metrics.
- Deliver the deal expectations through every stage of the Global Client Service project lifecycle ensuring metrics-based success.
- Handle escalations with minimal supervision ensuring timely resolution and client satisfaction.
- Navigate the bank effectively contributing to a collaborative and client-focused environment.
- Identify and contribute to process improvements and solutions enhancing the client onboarding experience and operational efficiency.
- Contribute to a knowledge-sharing and learning environment promoting best practices and continuous development.
- Adhere to a robust risk and control environment ensuring compliance with organizational standards and policies.
Required qualifications capabilities and skills
- Strong organizational and prioritization skills with a focus on delivering exceptional client experiences
- Self-motivated adaptable and innovative with the ability to handle multiple tasks and projects
- Excellent communication skills capable of engaging with internal and external parties
- An understanding of the Payments business and operations
- Commitment to promoting a diverse and inclusive work environment upholding the highest standards of ethics and integrity
Preferred qualifications capabilities and skills
- Experience in stakeholder collaboration and contributing to process improvements
- Experience in handling escalations
- Basic project management disciplines
Required Experience:
Exec
Employment Type
Full-Time
