Service Administrator - Sittingbourne
Service Administrator - Sittingbourne
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities / Tasks
Office hours 9:00am 17:00pm 30 min break) Fully office based role.
Completing handover and credit check forms and gathering information for new customer setups
Raising service calls
Raising purchase orders and credits
Sending FSE work orders processing their hours and work reports.
Checking margins and invoicing calls
Raising overhead purchase orders
Completing quarterly callout rotas for engineers 24hour duty
Approving engineers hours daily for the previous day
Maintaining records of engineers holidays lieu days absences and sickness
Closing maintenance calls at the end of each month
Compiling reports such as contract margins engineers weekly hours and service call transaction reports
Liaising with site contacts to schedule work and discuss overdue invoices.
Compiling and distributing the weekly diary to engineers
Maintaining a maintenance log and ensuring visits are completed on time.
Monitoring customer KPIs
Gathering information and preparing simple quotes for customers
Liaising with engineers regarding their PPE and workwear requirements and submitting requests to service support for orders
Key Requirements: Along with administrative duties the candidate must be customerfacing with a strong attitude and a desire to learn and grow in the role.
Your Profile / Qualifications
Previous experience in an administrative role preferably within a service or technical environment
Experience working collaboratively with a team
Full MS Office
SAP exp preferable
Attention to detail.
Ability to multitask.
Excellent verbal and written communication
Customer Centric
Financial acumen
A team player Ability to work within a team for internal/external clients in a fast paced and energetic environment
Proven ability to remain calm under pressure
Passion to succeed with the ability to work with minimal supervision and be self motivated.
Flexibility of time to ensure all duties are carried out across a diverse 24/7 business.
Did we spark your interest
Then please click apply above to access our guided application process.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
