JOB SUMMARY:
The Sales Administrator works within the Customer Sales and Support team to ensure one point of contact to support the external sales team and dealer partners with pre-sale tasks.
ESSENTIAL FUNCTIONS:
- Responsible for ensuring the team consistently meets contractual obligations with end users.
- Works with LION Sales Reps and Dealers on pre-sale tasks including:
- Quotes and pricing analysis
- Bids and garment specification requests
- CAD requests
- Inventory availability
- Ensures weekly reports are sent to external sales team members and dealer representatives.
- Host regularly scheduled calls with Sales and Dealer Reps to discuss open items.
- Monitor pending wear tests and samples to ensure on-time order delivery to internal and external customers.
- Collaborate with various internal departments and the manufacturing plants to ensure they fulfill all customer requests.
- Effectively communicate with customers in a timely manner to resolve exceptions that prevent an order from moving through the process.
- Assist others in the department through cross-training to meet group and company goals.
- Work in multiple systems/programs relating to sales order entry and quoting.
- Other duties as needed.
EDUCATION & EXPERIENCE:
- 3-5 years of Customer Service/Data Entry experience.
- High school diploma college preferred.
- Ability to manage multiple priorities meet deadlines and work proactively in a fast-changing environment.
- Ability to understand technical products. Product knowledge with uniforms or certified products a plus.
- Digital proficiency with a strong understanding of Microsoft Suite. Oracle experience preferred.
- Excellent communication skills both verbal and written through multiple channels such as email and phone calls.
- Comfortable challenging supplied inputs and questioning existing processes.
RELATIONSHIPS & CONTACTS:
- Works closely with Sales Manufacturing Plants Product Management and Dealers.
COMPENSATION & BENEFITS:
Compensation is hourly based on experience.
LION offers a comprehensive benefits package including medical/dental/vision insurance a 401(k) with Company match professional development opportunities and a dynamic growth-focused environment.
Required Experience:
Unclear Seniority