Network and Technology Operations Analyst
Network and Technology Operations Analyst
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Job Description
At Arctic Wolf were not just navigating the cybersecurity landscape were redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: weve earned recognition on theForbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60lists and we recently took home the2024 CRN Products of the Yearaward. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. Join a company thats not only leading but also shaping the future of security operations.
Our mission is simple: End Cyber Risk. Were looking for aNetwork and Technology Operations Analystto be a part of making this happen.
About the Role
Arctic Wolf is looking to hire a Network and Technology Operations Analyst. The Network and Technology Operations Analyst is a front line Operations Center role supporting our security services around the world. The Network and Technology Operations Analyst troubleshoots product issues faced by customers escalating to our Pack Support team as needed.
This role is customer facing as you will be dealing directly with customers and their issues. The Network and Technology Operations Analyst is responsible for providing expert professional and skills support for the various Arctic Wolf products in our customer environments.
As a Network and Technology Operations Analyst you will:
Troubleshoot and resolve various customerfacing issues including:
Operational health of sensors and scanners in customer environments.
Endpoint agent installation and operational issues.
Cloud sensor configuration and communication issues.
Additional responsibilities include:
Support customers experiencing difficulties with our products via phone and online support tools.
Triage customer requests apply playbook driven solutions document any new issues that are found with troubleshooting to solutions.
Strong communication skills and easily interact with a variety of different people and personalities. Success in this role depends on the effective handling of customer found issues and running them to solution.
Understand the processes and systems Arctic Wolf uses this will be critical in helping customers in support requests.
Provide afterhours coverage for emergency situations.
We are looking for someone who has most of the following:
BS / College Diploma in an IT discipline or 3 years in the IT industry experience
CCNA Network or equivalent
Strong understanding of DHCP DNS and VLANs
Network operations center experience
Customer facing experience
Basic Knowledge of and/or experience working with the following:
PowerShell bash or other scripting languages
Network Routing and Switching knowledge.
Virtual environment experience with VMware or HyperV
Firewalls and IDS/IPS
Linux Windows Mac operating systems
Windows and Active Directory
Network and Security Auditing
Cloud technologies including AWS Azure
MCSE or Active Directory MCP certificates an asset
Deployment tools such as GPO SCCM Intune or Jamf
Security
About Arctic Wolf
At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USABest Places to Work USAGreat Place to Work CanadaGreat Place to Work UK 2024 and Kununu Top Company Germany 2024. Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility and have recently joined the Pledge 1 Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
Benefits
All wolves receive compelling compensation and benefits packages including:
Equity for all employees
Flexible time off and paid volunteer days
Training and career development programs
Comprehensive private benefits plan including medical mental health dental disability and valueadded services
Robust Employee Assistance Program (EAP) with mental health service
Fertility support and paid parental leave
Superannuation Fund that Arctic Wolf pays into
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing
Security Requirements
- Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
- Background checks are required for this position.
Required Experience:
IC
Employment Type
Full-Time
