Legal Operations Specialist

Collinson is the global privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences loyalty and customer engagement and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass the worlds original and leading airport experiences programme. Travellers can access a network of 1500 lounges and travel experiences including dining retail sleep and spa in over 650 airports in 148 countries helping to elevate the journey into something special. We work with the worlds leading payment networks over 1400 banks 90 airlines and 20 hotel groups worldwide.


We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.


Key clients include Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.

Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition the success of our business is delivered through the diverse and talented team of over 2200 global colleagues.

Legal Operations Specialist:

We are expanding our Legal Operations team and are seeking a Legal Operations Specialist to join us on a permanent basis. This is a key role that will support the continued growth and effectiveness of our legal function by enabling the team to focus on high-value strategic work.

The successful candidate will help manage the ongoing development of our Contract Lifecycle Management (CLM) system and assist with broader Legal Operations projects and initiatives. By taking ownership of key administrative operational and technology-focused tasks you will help drive efficiency innovation and consistency across the legal team.

Key Responsibilities:

CLM Administration

• Act as the first point of contact for all CLM-related queries and provide day-to-day support.
• Monitor system performance manage user access onboard new users and troubleshoot issues.
• Lead a global initiative to upload contracts into our repository ensuring data is accurate and complete.
• Organize and maintain materials within the global contract repository to support legal and operational needs.
• Develop and maintain reporting dashboards to monitor usage metrics and platform performance.
• Deliver user training and handle escalations as workflows become more complex.

Administrative and Operational Support

• Support the Legal Ops Manager on projects aligned with our broader business objectives.
• Help organize internal meetings and training sessions.
• Assist with knowledge management across platforms such as SharePoint ensuring key documents and templates are accessible and up to date.
• Enable the legal team to focus on strategic work by managing key operational tasks.

Occasional Responsibilities

• Process legal invoices and ensure compliance with agreed terms.
• Track legal risks and escalate issues as needed.

Requirements & experience:

• Bachelors degree in business Law IT or related field or equivalent experience.
• Experience in Legal Operations Contract Management or Systems Administration.
• Familiarity with CLM tools and a strong technical aptitude for legal tech platforms.
• Proficiency in Microsoft Office Suite and SharePoint. Experience with project management tools is a plus.

Personal Attributes

• Highly organized and detail-oriented.
• Strong analytical and communication skills.
• Able to work both independently and as part of a team.
• Discreet and professional when handling confidential information.
• Proactive and solutions-focused.
• Comfortable managing multiple projects and shifting priorities.

Apply now to become an integral part of our legal team and help shape the future of Legal Operations.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example - she/her/hers he/him/his they/them/theirs etc).

If you need any extra support throughout the interview process then please email us at