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Job Description
DEPT OF HEALTH SERVICES
The Arizona Department of Health Services promotes and protects the health of Arizonas children and adults. Our mission is to promote protect and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care science public policy and leadership. ADHS promotes alternative work schedules flexible hours. We have positions that can fit any stage in your career from entry to senior level. We offer a robust benefit package including the ADHS Student Loan Assistance Program where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.
Dispatcher 1
Arizona State Hospital
Address: 501 N. 24th Street Phoenix AZ 85008
Salary: $18.3402
Displays the technical and professional expertise to operate hospital telecommunication equipment such as multiline telephone sets (switchboards) computers 2way radios cell phones pagers fax machines and printers. Dispatcher/Operator will answer respond to
and transfer calls (including demanding emergency related requests from hospital staff only) from any caller in a manner that is accurate timely and customer focused; displaying sound judgment in processing emergency related calls with a high priority. Accesses
local or nationwide databases maintain personnel equipment; performs general support activities to include documenting and maintaining various logbooks call records associated reference books computer systems and any additional agency related clerical
documentation. Speaks clearly and professionally answers general questions about hospital services or hours. Also works alongside with Campus Support & Safety Control staff responsible for maintaining area access and security levels. Primary duties are of a sedentary nature answering telephones radios or watching video monitors input data into computer terminals and writing data in logs in a controlled indoor environment.
Operate hospital telecommunication equipment such as multiline telephone sets (switchboards) computer 2way radios cell phones pagers fax machines printers in a professional and customer focused manner.
Answer and respond to and transfer calls (including demanding emergency related requests from hospital staff only) from any caller in a manner that is accurate timely and customer focused; displaying sound judgment in processing emergency related calls with a high priority.
Collect and enter related data (such as Code Tracking) into spreadsheets and prepare written documentation.
Answer respond to transfer or patch potentially stressful emergency related calls (as requested by hospital staff only) utilizing sound judgment and accuracy in processing of any emergency related call.
Works in conjunction with Campus Support & Safety Main Control staff responsible for maintaining area access and security levels. Other duties as required.
Other duties as assigned as related to the position (typically 5 10.
Knowledge of:
Operating hospital communications equipment
Answering responding to and transferring patient/ resident public and employee calls
General hospital services
Sends pages/messages to notification lists in the event of a hospital related Code or
emergency situation
Enters data and maintains accurate telecommunicationsrelated 1databases
records and logs including the caller identification (CID) numbers used by
employees or patients for long distance access
Has working knowledge of Campus Support & Safety Controls equipment and procedures
Performance Management (PM) and Continuous Quality Improvement (CQI) and
Lean methodologies.
Skill in:
Operation of telecommunications equipment including switchboard cell phones pagers and 2way radios
Typing and the operation of personal computers and basic office related equipment.
Ability to:
Evaluate situations and exercise competent judgment under sometimes in stressful
situations in transferring patching or placing emergency and routine phone calls
Speak in a clear and understandable voice and remain calm in receiving and dispatching
calls
Communicate accurately concisely and timely both verbally and in writing
Provide outstanding customer service by responding to patient/resident public and
staff concerns/requests in a courteous and respectful manner
Set up conference calls
Dispatch staff via 2way radios as/if necessary
Maintain complete and accurate records and logs
Perform basic arithmetic calculations
Operate a variety of standard office equipment and telecommunications
equipment requiring continuous or repetitive armhand movements
Enter data or information into a terminal PC or other keyboard device
Collect and enter related data (such as Code Tracking) into spreadsheets and
prepare written documents
Understand and follow simple oral and written instructions in the English language
Comprehend and make inferences from written material in the English language
Work cooperatively with coworkers staff and the public to provide information or to
respond to emergency calls
Deal calmly with difficult emergency situations or with upset customers
Maintain regular and reliable attendance Support a diverse multicultural workforce
that reflects the community promotes equal opportunity at all levels of public
employment and creates an inclusive work environment that enables all individuals to
perform to their fullest potential free from discrimination
High School diploma or equivalent required with 1 year work experience in customer service with multiple line telephones computers and technology.
A State hospital employee must possess a valid level one fingerprint clearance card issued pursuant to A.R.S. 411758.07.
High School diploma or equivalent
The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical and dental insurance plans
Paid vacation and sick time
10 paid holidays per year
Wellness program and plans
Life insurance
Short/longterm disability insurance
Defined retirement plan
Award winning Infant at Work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program
For a complete list of benefits provided by The State of Arizona please visit our benefits page
To help you build a financially secure future the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words you and the State will each pay 50 of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.
Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to EVerify Employment Eligibility Verification.
Employment Type
Full-Time
